steam support problem

[M4lpek]

hello, a few days ago I was scammed for CS2 skins, I wrote to Steam 5 times and each time they closed the request for help without any reason or explanation why, it's the same with the game I bought by accident, I've had it for 3 days, I haven't played a minute and all my requests for refunds are automatically closed, I don't know what's going on, can anyone help me?

[no154370]

Take the following steps to secure your Steam account:

1. Scan for malware. https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage
6. Revoke the API key (there should be no key). https://steamcommunity.com/dev/apikey

p.s the hijacker is the one who is closing the steam support tickets you sent

[no154370]

You may not reveal, share or otherwise allow others to use your password or Account except as otherwise specifically authorized by Valve. You are responsible for the confidentiality of your login and password and for the security of your computer system. Valve is not responsible for the use of your password and Account or for all of the communication and activity on Steam that results from use of your login name and password by you, or by any person to whom you may have intentionally or by negligence disclosed your login and/or password in violation of this confidentiality provision. Unless it results from Valve’s negligence or fault, Valve is not responsible for the use of your Account by a person who fraudulently used your login and password without your permission. If you believe that the confidentiality of your login and/or password may have been compromised, you must notify Valve via the support form (https://support.steampowered.com/newticket.php) without any delay.

From

https://store.steampowered.com/subscriber_agreement/

[A no-brainer]

For your closing tickets: It is the scammer who closes them, not Steam. Steam always gives you an answer before closing a ticket:

https://help.steampowered.com/en/faqs/view/70D8-0BCC-C47E-F498

"If your support tickets are being closed without response from the Steam Support team, and you're not closing them yourself, it's likely that someone else is closing them - perhaps maliciously. In the very rare cases where this happens, it can usually be attributed to an account hijacker that is trying to make recovery difficult for the account owner. While this is a serious situation when it comes up, it's also usually a simple matter of securing your computer and email account before getting back in touch with Steam Support to recover your Steam account."