Trade (scam)?

[gamer]

Hey,

I was playing some Dota 2 and I suddenly realize all of my skins are gone. I look at my trading history and see that there's a trade with someone I have never played with or anything, not even on my friend list. This is a bullet proof case where someone managed to get all of my items without me doing anything at all to make this happen for them. I tried reporting this to steam twice over the past 2 months with 0 reply. Is Steam really this awful at helping their customers? Did anyone else go through this and if so, what can I do? Talking about a few hundred dollars here..

[no154370]

Take the following steps to secure your Steam account:

1. Scan for malware. https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage
6. Revoke the API key (there should be no key). https://steamcommunity.com/dev/apikey

[no154370]

not steam and valve corporation fault

When people go and give away the keys to their steam account willingly to others

[no154370]

You may not reveal, share or otherwise allow others to use your password or Account except as otherwise specifically authorized by Valve. You are responsible for the confidentiality of your login and password and for the security of your computer system. Valve is not responsible for the use of your password and Account or for all of the communication and activity on Steam that results from use of your login name and password by you, or by any person to whom you may have intentionally or by negligence disclosed your login and/or password in violation of this confidentiality provision. Unless it results from Valve’s negligence or fault, Valve is not responsible for the use of your Account by a person who fraudulently used your login and password without your permission. If you believe that the confidentiality of your login and/or password may have been compromised, you must notify Valve via the support form (https://support.steampowered.com/newticket.php) without any delay.

From

https://store.steampowered.com/subscriber_agreement/

[A no-brainer]

Originally posted by jumper:

I tried reporting this to steam twice over the past 2 months with 0 reply.

For your closing tickets: It is the scammer who closes them, not Steam. Steam always gives you an answer before closing a ticket:

https://help.steampowered.com/en/faqs/view/70D8-0BCC-C47E-F498

"If your support tickets are being closed without response from the Steam Support team, and you're not closing them yourself, it's likely that someone else is closing them - perhaps maliciously. In the very rare cases where this happens, it can usually be attributed to an account hijacker that is trying to make recovery difficult for the account owner. While this is a serious situation when it comes up, it's also usually a simple matter of securing your computer and email account before getting back in touch with Steam Support to recover your Steam account."

[gamer]

Originally posted by A no-brainer:

Originally posted by jumper:

I tried reporting this to steam twice over the past 2 months with 0 reply.

For your closing tickets: It is the scammer who closes them, not Steam. Steam always gives you an answer before closing a ticket:

https://help.steampowered.com/en/faqs/view/70D8-0BCC-C47E-F498

"If your support tickets are being closed without response from the Steam Support team, and you're not closing them yourself, it's likely that someone else is closing them - perhaps maliciously. In the very rare cases where this happens, it can usually be attributed to an account hijacker that is trying to make recovery difficult for the account owner. While this is a serious situation when it comes up, it's also usually a simple matter of securing your computer and email account before getting back in touch with Steam Support to recover your Steam account."

How is this possible when I have 2 step authentication? If someone else were to login to my account I would be notified instantly about it, this never happened.

[gamer]

Originally posted by no154370:

not steam and valve corporation fault

When people go and give away the keys to their steam account willingly to others

Obviously yes, problem is I didn’t do anything “willingly”. And I never shared my account information to anyone.

[Dinonoms]

Ways to get your account compromised:

Third party trading sites

Vote for teams

And similar things that require you to log into fake steam websites or pages claim to be associated with Valve

[no154370]

there is one possibility

1) you bought this steam account from 3rd party

and i know that you will 1000000000000% deny it

[J4MESOX4D]

Originally posted by jumper:

Originally posted by A no-brainer:

For your closing tickets: It is the scammer who closes them, not Steam. Steam always gives you an answer before closing a ticket:

https://help.steampowered.com/en/faqs/view/70D8-0BCC-C47E-F498

"If your support tickets are being closed without response from the Steam Support team, and you're not closing them yourself, it's likely that someone else is closing them - perhaps maliciously. In the very rare cases where this happens, it can usually be attributed to an account hijacker that is trying to make recovery difficult for the account owner. While this is a serious situation when it comes up, it's also usually a simple matter of securing your computer and email account before getting back in touch with Steam Support to recover your Steam account."

How is this possible when I have 2 step authentication? If someone else were to login to my account I would be notified instantly about it, this never happened.

2FA is just an extra security layer - it DOES NOT prevent you account from being compromised.

[gamer]

Originally posted by J4MESOX4D:

Originally posted by jumper:

How is this possible when I have 2 step authentication? If someone else were to login to my account I would be notified instantly about it, this never happened.

2FA is just an extra security layer - it DOES NOT prevent you account from being compromised.

Yea that makes sense but if someone would have logged in to my account I would have been notified, which I haven't. I don't know, this trade doesn't make much sense to me at all and I have no idea how someone would be able to do this. Worst part is that you can't talk to a human worker at Steam either without having to research on how to do it for hours as far as I know. A huge company like this with horrible customer service is a shame.

[gamer]

Originally posted by no154370:

there is one possibility

1) you bought this steam account from 3rd party

and i know that you will 1000000000000% deny it

This steam account is probably more than 10 years old, I honestly wouldn't even remember at this point.

[J4MESOX4D]

Originally posted by jumper:

Originally posted by J4MESOX4D:

2FA is just an extra security layer - it DOES NOT prevent you account from being compromised.

Yea that makes sense but if someone would have logged in to my account I would have been notified, which I haven't. I don't know, this trade doesn't make much sense to me at all and I have no idea how someone would be able to do this. Worst part is that you can't talk to a human worker at Steam either without having to research on how to do it for hours as far as I know. A huge company like this with horrible customer service is a shame.

You likely approved a contaminated login after visiting a third party site. If you can’t even remember if you bought the account or not then it doesn’t bode well with other 3rd party activity you may have done.

[Glass Mother]

You’ve successfully opened the gates to your account - intentionally, of course. After all, without your intervention, this intrusion would've been a nonstarter.