Ea account ( that i have no association with whatsoever )linked to my steam.

[Monsterman]

I purchased a copy of NFS Heat back in sep of 2022 but didn't actually play it till oct of 2023. I download the game and everything, and launched the game. A pop-up appeared that stated i was banned from playing in online servers. No idea why that was the case I decided to create an EA account and then proceeded to link it to my steam account. When i did an error message popped up saying my steam account was already linked to another ea account ( so*****@rambler.ru ). I have explained everything to EA support over 5 times now but they won't help because of 2 things.

1. They apparently cannot find my steam account
2. I can't provide "Proof of Ownership" for a hacked Ea account that I have no connections with what so ever.

Any suggestion what i should do?

[Yujah]

Originally posted by Monsterman:

So, i gave them my username, profilename and steam id all together. But they still cannot find any linked steam account with my details.

Did it also not work to log into that linked EA-account using Login-with-Steam?

[no154370]

Originally posted by Monsterman:

I purchased a copy of NFS Heat back in sep of 2022 but didn't actually play it till oct of 2023. I download the game and everything, and launched the game. A pop-up appeared that stated i was banned from playing in online servers. No idea why that was the case I decided to create an EA account and then proceeded to link it to my steam account. When i did an error message popped up saying my steam account was already linked to another ea account ( so*****@rambler.ru ). I have explained everything to EA support over 5 times now but they won't help because of 2 things.

1. They apparently cannot find my steam account
2. I can't provide "Proof of Ownership" for a hacked Ea account that I have no connections with what so ever.

Any suggestion what i should do?

His complain on jan 2024 states he bought the games on September 2023 or july 2023

Yet now it is stated that the game is bought in 2022

It is extremely contradicting

------

Then even more contradicting is this

1) he wanted to play with his friends on jan 2024

Yet his latest story go state he tried to play with his friends on October 2023

His ''need for speed heat'' is played in 14th jan 2024 for 5.2 hours

The achievements earned in ''nfs heat'' exactly match total playtime

https://steamcommunity.com/profiles/76561199063107058/stats/1222680/?tab=achievements

[no154370]

It is extremely impossible for OP's EA account to be banned on 8th jan 2024

When it is used to play ''nfs heat'' on 14th jan 2024

[no154370]

i don't trust people who give two extremely contradicting stories at all

[Monsterman]

Originally posted by Yujah:

Originally posted by Monsterman:

So, i gave them my username, profilename and steam id all together. But they still cannot find any linked steam account with my details.

Did it also not work to log into that linked EA-account using Login-with-Steam?

Nope, a "you're banned" message popped up and thats about it

[Monsterman]

Originally posted by no154370:

It is extremely impossible for OP's EA account to be banned on 8th jan 2024

When it is used to play ''nfs heat'' on 14th jan 2024

ever heard of offline games? I am still banned from playing online. Only solo works

[Monsterman]

Originally posted by Chompman:

You will need to deal with EA as you can only link it to one steam account and see if they can unlink the other account.

However be aware banned accounts cannot be unlinked to prevent abuse by making new ones to be able to cheat in the games again and again.

Make sure your steam account is not compromised as you should only be able to link accounts like EA when you use your steam linking feature.

Is there a possibility that the ban on the EA account is preventing the Support agent from finding my Steam account in their system?

[Yujah]

Originally posted by Monsterman:

Originally posted by Yujah:

Did it also not work to log into that linked EA-account using Login-with-Steam?

Nope, a "you're banned" message popped up and thats about it

Mmm. Expected it would at least help identify the account for EA-support; maybe allow you to change email/password. If not then that entire Login-with-Steam route is going to be of limited usefulness.

[Monsterman]

Originally posted by Yujah:

Originally posted by Monsterman:

Nope, a "you're banned" message popped up and thats about it

Mmm. Expected it would at least help identify the account for EA-support; maybe allow you to change email/password. If not then that entire Login-with-Steam route is going to be of limited usedulness.

The only think i was able to find was the email "so*****@rambler.ru" but thats about it

[no154370]

1) yugah is assuming your steam account is compromised

----------

But in my opinion

2) your email accounts are completely compromised and insecure

Also, every single gaming accounts you have are compromised too

Kindly take note that you need to provide the name that is used for ''steam account creation''

[Monsterman]

Originally posted by no154370:

1) yugah is assuming your steam account is compromised

----------

But in my opinion

2) your email accounts are completely compromised and insecure

Also, every single gaming accounts you have are compromised too

Kindly take note that you need to provide the name that is used for ''steam account creation''

I changed the password to everything with new backup codes and new A2F

[no154370]

did you deauthorize all devices?????

If never, changing passwords is useless

[Monsterman]

Originally posted by no154370:

did you deauthorize all devices?????

If never, changing passwords is useless

yea, i did. I deauthorized all accounts then i used my dad's phone to reset the passwords