My missing items

[mylittepony]

I received a message from a valve employe 1 week ago and we have fixed the problem.She said my items are in steam cloud and I will receive an email when my items returned to my account within 7 days but its been more than 7 days since this conversation and I didn't receive my items or an email can you guys help about this?(The trade has been fixed and legalized, your account is unlocked, to return games that have been disabled from your account go to "Support" tab > "Games and Applications"> "Game you want to return" > "It's not in my library" > "Restore the previously removed package to my account"
You will receive a notification to your mail when your items will be returned, usually it happens within 5 minutes, but for the load of steam servers return time can increase up to 7 days, expect a letter to your mail.)this is the message I have received I got my games back and there is not a ban in my account but my items are still missing I have tried to email but it is not availible and I tried to create a ticket but everytime I create a ticket and say this its always closed I have send 3 tickets but all of them closed in 1 minutes can you guys help

[d3str0y3r]

That was not a Valve employee, but a scammer. Valve employee's will never message you. This is a very common scam.


Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

As for getting the items back, you won't.
https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24

[Chompman]

Your account is compromised if steam tickets are closed without a response and this message you got is a scam as valve will never send you such messages.

You need to secure your account to prevent this from happening again.

[mylittepony]

I am sure it is not a scam the font of the text was different and it was obvious that she was a valve employe

[mylittepony]

Originally posted by d3str0y3r:

That was not a Valve employee, but a scammer. Valve employee's will never message you. This is a very common scam.


Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

As for getting the items back, you won't.
https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24

I will try that out thx mate

[mylittepony]

Originally posted by d3str0y3r:

That was not a Valve employee, but a scammer. Valve employee's will never message you. This is a very common scam.


Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

As for getting the items back, you won't.
https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24

İf you accept my request I can send you some screenshots about it

[mylittepony]

Originally posted by Chompman:

Your account is compromised if steam tickets are closed without a response and this message you got is a scam as valve will never send you such messages.

You need to secure your account to prevent this from happening again.

I can send screenshots if you add me

[d3str0y3r]

Originally posted by mylittepony:

Originally posted by Chompman:

Your account is compromised if steam tickets are closed without a response and this message you got is a scam as valve will never send you such messages.

You need to secure your account to prevent this from happening again.

I can send screenshots if you add me

Originally posted by mylittepony:

I am sure it is not a scam the font of the text was different and it was obvious that she was a valve employe

Again it is a scam a well known one.

Do one forum search you will see countless other people that have fell for the same scam.

There is no need to send screenshot. Valve will NEVER add you or message you for ANY reason.

[Lilim]

Originally posted by mylittepony:

I am sure it is not a scam...

It's a scam.

Have you already secured your account (see post #1)?

Originally posted by mylittepony:

I can send screenshots if you add me

We don't need to see it.


Regarding your items: Steam Item Restoration Policy

[Dan5000]

No need for any screenshots, that was a scammer, as people told you. You can change textfonts etc. all by yourself, you've been tricket and gave away your stuff to a scammer. You won't get it back.
Valve never ever contacts you, its always scam. 100%.

[mylittepony]

Originally posted by Lilim:

Originally posted by mylittepony:

I am sure it is not a scam...

It's a scam.

Have you already secured your account (see post #1)?

Originally posted by mylittepony:

I can send screenshots if you add me

We don't need to see it.


Regarding your items: Steam Item Restoration Policy

I am doing the first post rn

[Jerry]

- Valve will NEVER contact you through your friend list, your profile text or (which seems even more absurd) external websites.
The ONLY way you will ever get official messages is through the ticket system.

- Criminals have found ways to have permanent access to the profiles of hijacked users in 2017 (before the introduction of phone authentification, it used to be rather an "enter, take everything and leave" affair).
Everything that has happened on your account, has been done with a remote tool.

- Following the list of steps will remove their access.

- Valve will never demand items or gift cards for "verification".

- The whole debacle started, when you logged into a phishing website. "Vote for my team" "Vote for my artwork" "I am giving away my inventory" "Get 50 Dollar Steam ballance" "Hey, check out this link"... Something like that.


- And of course my favourite piece of advice:

Do never enter your Steam login details directly on other websites again. Instead, when a website (even if it seems to be a Steam profile or trade) asks for your Steam login, leave it, go to the main page of Steam (store.steampowered, maybe best to bookmark it too, so you don't fall for false main pages) and log in there. Then go back to the other website. A legitimate website now will show your account on the login page and will allow you to confirm it. A phishing page, that wants to do bad things to your account, will keep asking for your name and password.

[d3str0y3r]

A few different version of the same scam

https://steamcommunity.com/discussions/forum/0/3811782223870343345/
https://steamcommunity.com/discussions/forum/1/2865909778225751469/
https://steamcommunity.com/app/440/discussions/0/3821909708343230354

Could link to 100's more...

[mylittepony]

Originally posted by Jerry:

- Valve will NEVER contact you through your friend list, your profile text or (which seems even more absurd) external websites.
The ONLY way you will ever get official messages is through the ticket system.

- Criminals have found ways to have permanent access to the profiles of hijacked users in 2017 (before the introduction of phone authentification, it used to be rather an "enter, take everything and leave" affair).
Everything that has happened on your account, has been done with a remote tool.

- Following the list of steps will remove their access.

- Valve will never demand items or gift cards for "verification".

- The whole debacle started, when you logged into a phishing website. "Vote for my team" "Vote for my artwork" "I am giving away my inventory" "Get 50 Dollar Steam ballance" "Hey, check out this link"... Something like that.


- And of course my favourite piece of advice:

Do never enter your Steam login details directly on other websites again. Instead, when a website (even if it seems to be a Steam profile or trade) asks for your Steam login, leave it, go to the main page of Steam (store.steampowered, maybe best to bookmark it too, so you don't fall for false main pages) and log in there. Then go back to the other website. A legitimate website now will show your account on the login page and will allow you to confirm it. A phishing page, that wants to do bad things to your account, will keep asking for your name and password.

I have got a ticket all the things happened in ticket and ahe also closed the ticket

[Jerry]

Originally posted by d3str0y3r:

Could link to 100's more...

You're being modest. This forum alone gets 3-5 new threads of that type daily. For seven years. Ten thousand would be a low total estimate.

[mylittepony]

Oh okay