How do I open a support ticket for changing my account email?

[Jumpem]

The email address that I used for my account has been deleted by the ISP since I no longer have an account with them. I have tried changing my email address but do not have access to my old email that Steam Guard is using.

[DarkCrystalMethod]

When you get through the maze of questions on the way to making the support ticket one of the options is "I have a problem thats not on the list" and you'll be able to type in what you want. It WILL work in the sense that the ticket will be made.
However...
It is Valve's stated policy that the email address tied to your account cannot be changed. They will reject the request.
You can change the screen name (the one shown on forums and in games, etc) and you can change the destination of where steam emails will end up if they need to send you email.
But the account name which is your email address is final.

Some people have suggested that you can create a new account with the email address that you do want and then transfer what you can to that new account(Items, etc), but thats about it.

Good luck.

[Jumpem]

Thanks DarkCrystalMethod.

I tried the support pages again and was able to use my phone number to verify the account and change my email address.

[Silicon Vampire]

Originally posted by DarkCrystalMethod:

SNIP...

However...
It is Valve's stated policy that the email address tied to your account cannot be changed. They will reject the request.
You can change the screen name (the one shown on forums and in games, etc) and you can change the destination of where steam emails will end up if they need to send you email.
But the account name which is your email address is final.

Please provide proof of this. I believe this is incorrect information.

[DarkCrystalMethod]

Originally posted by Silicon Vampire:

Originally posted by DarkCrystalMethod:

SNIP...

However...
It is Valve's stated policy that the email address tied to your account cannot be changed. They will reject the request.
You can change the screen name (the one shown on forums and in games, etc) and you can change the destination of where steam emails will end up if they need to send you email.
But the account name which is your email address is final.

Please provide proof of this. I believe this is incorrect information.

Slight messup of my first paragraph.

The account name can never be changed (thats one email address).
The communication email address can be changed.
Your screen name can be changed.

I'll look around for the exact support doc about changing the account name. If they're allowing it to be changed now thats new to me.

[davidb11]

Yeah. I remember changing my e-mail a long time ago, because my old one got broken and the company never recovered it.

[DarkCrystalMethod]

I remember there being several documents for every situation but I just can't find them. I can only find the Discussions Rules and Guidelines one because its on every page. I think I used to at least be able to find some of the docs from navigating The Steam Support maze of menu choices but its changed too much and I can't find them.
Where would I find the main support document style hub for all these documents?

If I was was wrong about not being able to change the account name then I'd like to change my account name which was my old email address to be the same as my communication email address. I'd just like to know where to click to update it.

I was going to ask this on your profile comments for review but its locked.
Anyway I hope I haven't made a mess with my "current" (possibly wrong) understanding of account names.

[rawWwRrr]

There are users who have created their account name with an email address. While it may appear to be an email because of it's format, it is still an account name which is forever enshrined in Steam and cannot be changed.

This is different, of course, from the email field on the account which can be changed to whatever the user needs it to be.

[Muppet among Puppets]

Originally posted by DarkCrystalMethod:

I remember there being several documents for every situation but I just can't find them. I can only find the Discussions Rules and Guidelines one because its on every page. I think I used to at least be able to find some of the docs from navigating The Steam Support maze of menu choices but its changed too much and I can't find them.
Where would I find the main support document style hub for all these documents?

If I was was wrong about not being able to change the account name then I'd like to change my account name which was my old email address to be the same as my communication email address. I'd just like to know where to click to update it.

I was going to ask this on your profile comments for review but its locked.
Anyway I hope I haven't made a mess with my "current" (possibly wrong) understanding of account names.

Your account is older, so it has email address as account name.

It has nothing to do with "email", apart from its name. And email account names are not required for a long time anymore.

This topic is about the contact email.

Changing the contact email can be done inside steam, settings.