This account has violated the Steam Terms of Service Agreement.

[El Hugo Buzz]

I got messaged by someone claiming to be a valve employee this morning saying that my account has violated the Steam Terms of Service Agreement. They changed my name, profile, bio, and blocked everyone on my friends list. They told me some stuff about how they need to investigate me then told me to transfer items to someone else, and I traded to my friend. My friend didn't get the items however and they were traded to some random account. I've been trying to use steam support all day for all of my posts to be deleted. I've had my hundreds of dollars of rust items stolen and I don't know what to do, please help.

[Cathulhu]

So, you compromised your account, listened to a stranger believing every nonsense they told you and lost all your items, forever.

1. Stop entering your login credentials on fake websites, this is how this mess started.
2. Stop believing nonsense others tell you.
3. Secure your account.

[Jaunitta 🌸]

Wow I really feel your learning experience with scmmers. Please read the guides on the scammers
Scam FAQ (Confidence Scams and Trade Scams)
https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B
Account Security Recommendations
https://help.steampowered.com/en/faqs/view/6639-EB3C-EC79-FF60

This guide will give you instructions on what to do if your Steam account has been hijacked.
https://steamcommunity.com/sharedfiles/filedetails/?id=337490163

[Washell]

76561198296359708 の投稿を引用：

They told me some stuff about how they need to investigate me then told me to transfer items to someone else

When people tell you stuff, just rephrase it and see if it still makes sense.

"Hi, we're from the IRS, we're going to investigate all your money so we need you to wire it to a friend."

[Jerry]

Here's a few additional words on what happened:

At some point in the past, you have logged into a malicious website with your Steam login. This site has placed a bot into your account, which was there, sitting, waiting, for you to create a very valuable trade.
Then it canceled the trade, made an account owned by the thief take the name and avatar of your friend, and sent the trade to this one.
This is the trade, you confirmed on your phone. You could have spotted it by the warnings, that the person has recently changed their name and is not a friend of yours.

- Change your password, if possible from a different computer
- Deauthorise all other devices
- Generate new backup codes
- Revoke your API key
The steps listed up there are a way to clean out the bot from your account. Do ALL of them.

In the future, do not do Steam logins on other websites. Instead do a browser login on the website of Steam (store.steampowered - bookmark it). Every website, that needs a Steam login, will recognise this and allow you to confirm your account.
If it still asks for your name and password, it is not a real Steam login.

[J4MESOX4D]

76561198296359708 の投稿を引用：

My friend didn't get the items however and they were traded to some random account. I've been trying to use steam support all day for all of my posts to be deleted. I've had my hundreds of dollars of rust items stolen and I don't know what to do, please help.

That's part of the scam. You were baited into making the trade by the fake employee and then the trade was intercepted by the scammers. Scam complete and you fell for it. Doesn't even look like you've attempted to secure your account because your name is still numbers and you're busy playing games.

[Jerry]

Stay fair, folks. Having a stranger control all kinds of community aspects on your account can easily make someone panic and follow instructions, that seem straightforward at first glance. There's a reason, this scheme has worked out countless times the last years and keeps going.

The thread starter made two mistakes, one a while back, the other today. Don't make him feel like posting here was his third one.

[El Hugo Buzz]

Jerry の投稿を引用：

Here's a few additional words on what happened:

At some point in the past, you have logged into a malicious website with your Steam login. This site has placed a bot into your account, which was there, sitting, waiting, for you to create a very valuable trade.
Then it canceled the trade, made an account owned by the thief take the name and avatar of your friend, and sent the trade to this one.
This is the trade, you confirmed on your phone. You could have spotted it by the warnings, that the person has recently changed their name and is not a friend of yours.

- Change your password, if possible from a different computer
- Deauthorise all other devices
- Generate new backup codes
- Revoke your API key
The steps listed up there are a way to clean out the bot from your account. Do ALL of them.

In the future, do not do Steam logins on other websites. Instead do a browser login on the website of Steam (store.steampowered - bookmark it). Every website, that needs a Steam login, will recognise this and allow you to confirm your account.
If it still asks for your name and password, it is not a real Steam login.

Was able to kick bot off my account, confirmed by the ability to send steam support tickets, thank you!