i lost my steam account , can any1 help

[76561198167489507]

i lost my steam account , some virus do it , how do i recovery my account , the account is not connect to this email again , how must i do ?

[Bee🐝]

Recovering Steam Account https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

And to help you sign-in: https://help.steampowered.com/en/wizard/HelpWithLogin
Note, you must be signed out of ALL Steam accounts to do this.

A step by step guide to the Recovery Process:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560 Also, because this regularly comes up, you DO NOT need access to the email, phone or password currently tied to the hijacked account for this to work. Just pick the "I do not have access..." or a similar option when asked. JUST SCROLL DOWN.

You MUST also take the following steps to secure your account:

1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey - This field should be blank

Do NOT trade until your account is secured.

Steam does not return inventory items or wallet funds: https://support.steampowered.com/kb_article.php?ref=3415-WAFH-6433#noreturn

[ReBoot]

You really should conduct an investigation on what actually happened there. "Some virus" reads like you've literally no idea what happend. Which in turn means that you will rather likely lose your account in future again and again. Fun fact: Steam support refuses account recovery after a couple times.

On the flip-side, the self-help support page doesn't care. I suggest using it either way, not beeline towards the ticket submission form ASAP. That actually will delay recovering your account as actions from humans take longer, than using a self-help wizard.

[76561198167489507]

i already scan anti virus , some malware hit me , then i think my steam account is safe but not

[ReBoot]

Originally posted by ilhamtonys:

i already scan anti virus , some malware hit me , then i think my steam account is safe but not

So in other words, you got a rather vague idea. Do you want to take SOLID steps?

[76561198167489507]

Originally posted by ReBoot:

Originally posted by ilhamtonys:

i already scan anti virus , some malware hit me , then i think my steam account is safe but not

So in other words, you got a rather vague idea. Do you want to take SOLID steps?

yes how can i contact steam ?

[ReBoot]

Originally posted by ilhamtonys:

yes how can i contact steam ?

That's like saying "yes but no" in the same sentence. On the one hand, you say "yes" other hand, you make it abundandly clear that you don't give a ♥♥♥♥ about anything I just said.

Anyway, Bee's reply gives you all you need.

[Phoenix]

Originally posted by ilhamtonys:

Originally posted by ReBoot:

So in other words, you got a rather vague idea. Do you want to take SOLID steps?

yes how can i contact steam ?

Have you lost access to your account or not? Like others stated, follow Bee's advice.

If you're still unsure, follow article 1 subsection C of the subscriber agreement you accepted when creating your account:

If you believe that the confidentiality of your login and/or password may have been compromised[...]