Launching the Steam Client blue screens/reboots my computer

[BrochachoTB]

Whenever I open steam, it tries updating itself only to bluescreen my computer and cause it to reset. From what I cant ell this happened out of nowhere, I wasn't doing anything weird to my knowledge. I do have the Beta update field selected I'm pretty sure so it might be a borked update. I also tried the method of repairing my installation by deleting everything in my Steam folder other than Steam.exe and the steamapps folder. Has anyone else come across this before? Is there a verifiable fix?

EDIT: I ended up going back to a System Restore Point from the day before I had this issue and that seemed to do the trick, but I'm leaving this thread up for any more discussion and posterity for those who end up having the same issue.

[no154370]

What you got is called ''blue screen of death aka bsod''

https://www.tomshardware.com/how-to/fix-windows-bsod

[ReBoot]

Upload your crash dump for someone, i.e. me, to analyze.

[Aluvard]

OP - go to Event Viewer and check logs.

[no154370]

Originally posted by Brochacho:

Whenever I open steam, it tries updating itself only to bluescreen my computer and cause it to reset. From what I cant ell this happened out of nowhere, I wasn't doing anything weird to my knowledge. I do have the Beta update field selected I'm pretty sure so it might be a borked update. I also tried the method of repairing my installation by deleting everything in my Steam folder other than Steam.exe and the steamapps folder. Has anyone else come across this before? Is there a verifiable fix?

Computers that go to blue screen then restart itself is known as ''bsod''

is there another computer issue similar to ''bsod'?????

[N3tRunn3r]

On Windows 10 and 11 BSOD's are rare or have become rare . . .

A BSOD is usually caused by faulty drivers and/or by loose hardware as RAM sticks for example.

Check your PC Case, cables, wires, hardware . . .
Clean up dust !! Especially on and inside the CPU Fan . . .
Check drivers for being "current" . . .
Check BIOS Firmware update . . .

[no154370]

ssd and/or hdd failing can also be the cause of it

OP did mention steam is doing updating to itself before ''blue screen and computer restarts''

[Dr.Shadowds 🐉]

If you get BSOD can you tell us the error code? If unable to please check windows log this help with understanding a bit more otherwise provide crash dump can be very helpful as well.

Things I can say try out.
- Open CMD as admin type in without quotes "SFC /scannow" this will check your windows for error.

- Use Crystal disk information not the mark one want info as you want to check your storage drives health if there any problems.

- If you have any 3rd party apps that trying to interact, freakout, or even hook into Steam client or files to cause bsod want to check on that.

- If you have video driver issue from bsod error message try doing clean wipe of your GPU driver using 3rd party app call ddu display driver uninstaller, want to run in windows safe mode, launch the ddu app, make sure it select your GPU want to clear the driver for, now use only the *recommended* option nothing else, once done then reinstall your GPU driver, and see if that fixes issue, or use older video driver you knew that worked that didn't cause bsod.

[Iceira]

Other then what all here said about update BIOS, make sure you do not have a old device that might not be win10/11 driver, such is seen before and can effect system.

And we only guess this then, we tell pppl try remove all device you dont need to play a game with mouse and keybaord. 1screen and so on back to basic what was seen as core only in the old days, and them old adice still stand then, as you are now things dont work as it should.

usb device replug all mouse and keyboard, to make sure system auto configurated them again, as i said you stry to have a stable pc , with no OC.

Dont foregt chipset drive
r and GPU drivers with freshly installed.

get out of steam Beta, if that what it takes to make it stable.

[BrochachoTB]

Originally posted by Iceira:

Other then what all here said about update BIOS, make sure you do not have a old device that might not be win10/11 driver, such is seen before and can effect system.

And we only guess this then, we tell pppl try remove all device you dont need to play a game with mouse and keybaord. 1screen and so on back to basic what was seen as core only in the old days, and them old adice still stand then, as you are now things dont work as it should.

usb device replug all mouse and keyboard, to make sure system auto configurated them again, as i said you stry to have a stable pc , with no OC.

Dont foregt chipset drive
r and GPU drivers with freshly installed.

get out of steam Beta, if that what it takes to make it stable.

is there a way to go from the Beta channel to the Stable channel without being in steam?

[BrochachoTB]

Originally posted by ReBoot:

Upload your crash dump for someone, i.e. me, to analyze.

where can crash dumps be found again?

[cSg|mc-Hotsauce]

Delete the "beta" file in the Steam folder on your hard drive...

Steam/Package/beta <---should be the first file

Restart Steam.

[BrochachoTB]

Originally posted by Aluvard:

OP - go to Event Viewer and check logs.

sorry i keep asking question after question (esp. if any of them are nooby in nature) but i remember someone bringing up event viewer before but i dont know what i should be looking for in there
...yep didnt fix it

[BrochachoTB]

Originally posted by cSg|mc-Hotsauce:

Delete the "beta" file in the Steam folder on your hard drive...

Steam/Package/beta <---should be the first file

Restart Steam.

:cool_seagull:

there's no Beta file in here so i just went ahead and wiped the whole folder, see what happens
edit: yeah no didnt fix it

[BrochachoTB]

Originally posted by Aluvard:

OP - go to Event Viewer and check logs.

timed the system failure at around 12:04.03, and i cant find anything from around then, all im seeing are either events that happen ~30 seconds after that, or events that happened >1 minute before

[BrochachoTB]

Originally posted by Dr.Shadowds 🐉:

If you get BSOD can you tell us the error code?

Depending on how it's feeling (i don't know the circumstances) I've either gotten the stop codes of KMODE_EXCEPTION_NOT_HANDLED or WDF_VIOLATION