Steam blocked my card for no reason?

[13aliarda]

Yesterday i was trying to buy a game. At the end of the payment process, an error occured. Error was saying get contact with steam support. I did it but they said like "there is a problem and we can't see it, we cant unblock your card" . I dont know the problem and after this message i said how can you help me? They didnt say anything and just closed the ticket..

[rawWwRrr]

Steam isn't necessarily blocking the card. There is something that is preventing your card from being used on Steam. That could be anything from Steam's payment processor through the payment network back to and including the bank. It's not something that Steam can affect. It could resolve on its own in a day or so. If not, you may have to use a different payment method.

[13aliarda]

Actually I had a problem but it was about 7 months ago

[rawWwRrr]

Originally posted by 13aliarda:

Actually I had a problem but it was about 7 months ago

OK? How does that relate to your recent issue?

Originally posted by 13aliarda:

Yesterday i was trying to buy a game. At the end of the payment process, an error occured. Error was saying get contact with steam support. I did it but they said like "there is a problem and we can't see it, we cant unblock your card" . I dont know the problem and after this message i said how can you help me? They didnt say anything and just closed the ticket..

You're not discussing something that happened 7 months ago but yesterday.

[13aliarda]

I saw it in some forums, people who refunded games may encounter this card problem.

[cSg|mc-Hotsauce]

Originally posted by 13aliarda:

I saw it in some forums, people who refunded games may encounter this card problem.

Never once had I ever had an issue refunding games back to my external payment method nor having that payment method blocked for any reason.

It kinda sounds like that payment method issued a chargeback at some point in the past and it is banned from use on Steam forever.

[13aliarda]

Probably it is.. Is there a chance to unblock?

[Malfunctioning Robot]

Did you refund or chargeback. If you charged back then no, your card will never be usable on steam again.

[rawWwRrr]

Originally posted by 13aliarda:

Probably it is.. Is there a chance to unblock?

Probably? You don't remember?

And no. If it is due to a chargeback, the payment method gets banned from use on the site.

Also, unless you're paraphrasing Support's actual response, they would know why you can't use the card if is due to a chargeback. But you said that Support can't see what the problem is.

[TTHESILENTFOOTSTEPS]

I had similar issue and it was caused by setting this card as a payment method for multiple accounts. Did you used this card with more accounts, if yes, it may cause a problem.

And if that is problem you should just wait and it will unblock automatically after month or you can write to Steam support and they will unblock it for you if you tell them its been blocked for this reason.

[cSg|mc-Hotsauce]

Originally posted by hhf96353483:

I had similar issue and it was caused by setting this card as a payment method for multiple accounts. Did you used this card with more accounts, if yes, it may cause a problem. And if that is problem you should just wait and it will unblock automatically after month or you can write to Steam support and they will unblock it for you if you tell them its been blocked for this reason.

I use the same payment method on a few accounts for over a decade, never once have I encountered and issue of the payment method being blocked on 1 or all the accounts.

[TTHESILENTFOOTSTEPS]

Originally posted by cSg|mc-Hotsauce:

Originally posted by hhf96353483:

I had similar issue and it was caused by setting this card as a payment method for multiple accounts. Did you used this card with more accounts, if yes, it may cause a problem. And if that is problem you should just wait and it will unblock automatically after month or you can write to Steam support and they will unblock it for you if you tell them its been blocked for this reason.

I use the same payment method on a few accounts for over a decade, never once have I encountered and issue of the payment method being blocked on 1 or all the accounts.

That depends on how many accounts exactly. I have a lot and it was blocked for this particular reason.

I have written to steam support and they confirmed that it was blocked because using it with multiple accounts, then they unblocked it for me on one account. To have card unblocked for all accounts i had to wait one month.

If you have less then let´s say 10 or 15 accounts it won´t get blocked, but i have more.

[13aliarda]

As I said, in the incident a few months ago, a refund and chargeback was made, the game I bought was charged twice, etc. Than we solved this problem But in the current problem they said like "there is a problem and we can't see it, we cant unblock your card". Like u guys said the reason is chargeback. Is there any way to use this card or i must use another card?

[Ettanin]

Originally posted by 13aliarda:

As I said, in the incident a few months ago, a refund and chargeback was made, the game I bought was charged twice, etc. Than we solved this problem But in the current problem they said like "there is a problem and we can't see it, we cant unblock your card". Like u guys said the reason is chargeback. Is there any way to use this card or i must use another card?

you must use a different payment method. A new card of the same banned payment method won't help.

[13aliarda]

I understood :( thank you

[Dr.Shadowds 🐉]

Originally posted by 13aliarda:

Probably it is.. Is there a chance to unblock?

Did you issue a chargeback? If yes then you already know the answer to the problem, and yes to fix it you undo the chargeback, but if it been over a month, and if support reply unable to fix the issue then answer be no can't undo the mistake.

Contact support visit help page > my account > data related to my account > scroll to the bottom click contact support.