Account stolen

[Oz1ris]

Hello, So my friend got his account stolen, i dont know how, he got a message taht steam guard has been removed from his phone. And the account email seems to be changed aswell, because, he cant log in and cant recover password. He already changed password to his email.

But what steps do we need to do to get his account back, because we cant find a way to contact steam support for the issue. The ticket opening place, where you can select that you account has been hijacked or stolen, just promts us to change password, but we cant do that, because we are not getting email to our mail!

pls help us, that account had some good cs2 skins aswell. what should we do.??

[Aluvard]

He need to be logged out of all accounts to start recover process.

https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[Oz1ris]

So we con in contact with steam support. filled out, last purchase made with his credit card, old emlai, account name, and everything. And steam replied that the account is not his and cant grant access to it. what the hell??

[Lilim]

Originally posted by Oz1ris:

So we con in contact with steam support. filled out, last purchase made with his credit card, old emlai, account name, and everything. And steam replied that the account is not his and cant grant access to it. what the hell??

Did your friend create that account?

[Oz1ris]

Originally posted by Lilim:

Originally posted by Oz1ris:

So we con in contact with steam support. filled out, last purchase made with his credit card, old emlai, account name, and everything. And steam replied that the account is not his and cant grant access to it. what the hell??

Did your friend create that account?

YES the account name is even his credentials, name and surnames first letter. we provided bank cards last numbers, phone number, old email and everything. and got a message that sorry, but not gonna give access.

We can press, need more help. But what should we give them to make them, give th account back to its rightfull owner.?

[Wolf Knight]

Originally posted by Oz1ris:

Originally posted by Lilim:

Did your friend create that account?

YES the account name is even his credentials, name and surnames first letter. we provided bank cards last numbers, phone number, old email and everything. and got a message that sorry, but not gonna give access.

We can press, need more help. But what should we give them to make them, give th account back to its rightfull owner.?

your friend works with steam support. your friend needs to send what Support is asking for, not a bunch of random stuff. they dont wan the old email, they want to know what the original email was.

https://help.steampowered.com/en/wizard/HelpWithAccountStolen
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

so long as your friend is the one that create the account, they should be able to recover it regardless of changes made to the account. this includes them using their actual name and providing accurate information when they created the account. some people like to use fake information for what ever reason then they whine like crazy because they cant prove they are owner of the account.

[Lilim]

Originally posted by Oz1ris:

We can press, need more help. But what should we give them to make them, give th account back to its rightfull owner.?

Keep talking to Steam support. Ask them what information they will accept as proof of ownership.

[no154370]

Originally posted by Oz1ris:

Originally posted by Lilim:

Did your friend create that account?

YES the account name is even his credentials, name and surnames first letter. we provided bank cards last numbers, phone number, old email and everything. and got a message that sorry, but not gonna give access.

We can press, need more help. But what should we give them to make them, give th account back to its rightfull owner.?

Here are several things to take note

1) email that is used to create the steam account

2) receipt of latest purchase

if the latest purchase is done in let's say Feb 2024, then the receipt must only be on Feb 2024.

Do not show receipts before Feb 2024 and after Feb 2024

3) provide the name you input when creating steam account

[no154370]

there is this possibility but i know for a fact that your ''friend'' and you will deny it

1) your friend don't know the name that was used to create steam account and don't know the email that is used in the creation of steam account

e.g person X put ''qwerty'' as the name when he create steam account, he also input Hotmail for creation of steam account

if your friend keeps on providing lets say Gmail but in actual fact the email used to create steam account is Hotmail (vice versa)

2) your friend bought the steam account (i know this sounds like nonsense)

For this one, steam support can definitely check the name and email being used to create the steam account

seeing that OP and his friend provide all the usernames to steam support, the support will definitely compare to the name used to create steam account

Same with email

[krcdragonheart]

My account has apparently been stolen also. I couldn't log in last night, couldn't reset password, etc. I checked my email and found that everything had been done on June 24, 2024. One email showed the log in was in Russia which is very odd because my server is in Oregon. Hoping the link in the first response to this original post will help.