My account just got hacked and use my credit card

[Fujimoto]

I was just playing my game and just suddenly got a friend request out of nowhere, and I just suddenly realised something was not right. I checked my steam, the currency has changed to yen, and someone used my cc to buy games and transfer to another account, which cost 102 dollars (6,000 PHP). Any tips for this?

[peppermint hollows]

Follow these steps IMMEDIATELY to secure your account:

1. Scan for malware. https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage
6. Revoke the API key (there should be no key). https://steamcommunity.com/dev/apikey

[magicISO Sweden]

you got hijacked not hacked next time dont use steam login outside steam just saying or this gonna happend again for

[Fujimoto]

I don't log in outside steam

[Ettanin]

Originally posted by Fujimoto:

I don't log in outside steam

Someome somehow did log into your Steam account using leaked credentials, which in the end means you exposed them or they got leaked.

in addition to peppermit hollows's steps, also do the following from a secure computer:
Ensure your email address and/or password aren't contained in any public breaches:
- Email: https://haveibeenpwned.com/
- Password: https://haveibeenpwned.com/Passwords
-- If they are contained in any public breaches ("oh no, pwned!"), change your email account's password from a secure computer before proceeding.
-- If that happens, you may want to secure other accounts than just Steam.
-- Consider using mobile two-factor authentication on your e-mail address if your e-mail provider supports it.

[Aluvard]

Originally posted by Lilim:

• Have you been asked to vote for a team/tournament/pixel art?
  
• Have you been asked to register for a tournament?
  
• Have you used any third-party site for gambling or trading?
  
• Have you logged in on a public device?
  
• Have you entered any giveaways/giveaway groups?
  
• Have you tried to claim any "free 50$ gift cards"?
  
• Have you talked to an "admin" after being "accidentally reported"?
  
• Does someone else use your PC or your account?

[Fujimoto]

Have you been asked to vote for a team/tournament/pixel art?
- nope
Have you been asked to register for a tournament?
- nope
Have you used any third-party site for gambling or trading?
- nope
Have you logged in on a public device?
- nope
Have you entered any giveaways/giveaway groups?
- nope
Have you tried to claim any "free 50$ gift cards"?
- nope
Have you talked to an "admin" after being "accidentally reported"?
- Just request a refund just now in steam support.
Does someone else use your PC or your account?
- nope just me and my partner.

[Fujimoto]

Does anyone experience this kind of situation? did anyone get refunded?

[Aluvard]

Originally posted by Fujimoto:

Does anyone experience this kind of situation? did anyone get refunded?

Somehow scammers entered your account, other options are: malware, social engineering or via compromised email.
Regarding items:
https://help.steampowered.com/faqs/view/3B6E-B322-2400-8D24

Ofc. you can contact Support, describe your problem and wait for their input. But you may end up with response similar to the link i've added above.

[Unn4m3d (♥AUT♥)]

Originally posted by Fujimoto:

Have you been asked to vote for a team/tournament/pixel art?
- nope
Have you been asked to register for a tournament?
- nope
Have you used any third-party site for gambling or trading?
- nope
Have you logged in on a public device?
- nope
Have you entered any giveaways/giveaway groups?
- nope
Have you tried to claim any "free 50$ gift cards"?
- nope
Have you talked to an "admin" after being "accidentally reported"?
- Just request a refund just now in steam support.
Does someone else use your PC or your account?
- nope just me and my partner.

Then it's up to you to find out where you leaked your account information. Steam accounts are not "hacked".