Refund refused because of playtime, but playtime was because game is broken!

[Landshark]

So, I keep trying to refund the game, but the play time says about 6 hours. However, the game was stuck open in the background which is what lead to the 6 hours of time.

The game is Pax Dei, tons of technical issues.

How do I contact someone in support to get a refund for something that was outside my control?

[FFL2and3rocks]

Submit a manual request:

Account details
View purchase history
Find the game
"I have a question about this purchase"

However there is no guarantee that you will get a refund. They have no way to verify that you're telling the truth.

[jiggy]

This is called fraud I bought the game The crew years ago with all dlcs tried to refund they said I had play time which was time trying to get the game to run I never did get it to play was because ubisoft no longer had servers for that game. don't care who's fault Steam or ubisoft steam looses Because I used to spend thousands of dollars a year and that will no longer happen lol over a twenty dollar game refund.

[Wolf Knight]

Originally posted by jiggy:

This is called fraud I bought the game The crew years ago with all dlcs tried to refund they said I had play time which was time trying to get the game to run I never did get it to play was because ubisoft no longer had servers for that game. don't care who's fault Steam or ubisoft steam looses Because I used to spend thousands of dollars a year and that will no longer happen lol over a twenty dollar game refund.

steam can only see if the game is running, it cannot see what is going on in the game. if the game is running, that is playtime regardless of what you are doing.

[jiggy]

someone has to be
respondent to broken games

[Unn4m3d (♥AUT♥)]

Originally posted by jiggy:

someone has to be
respondent to broken games

This "someone" being you. If the game is broken don't leave it running, refund it.

If it only gets "broken" after 2 hours you can still try a manual refund.

[HikariLight]

To be eligible for a refund you MUST meet BOTH requirements of less than 2 hours playtime AND less than 14 days since purchase.

It was announced last year that The Crew would shut down this year.
As an online only game it should be expected that it would one day be shut down.
The devs are not obligated or required to continue spending money to keep the online servers running.

The devs are also not obligated or required to refund you of any money you spent once the servers shut down.

[jiggy]

what's the point not everyone has time I have a notification bell you think that could have been a reply

[Crazy Tiger]

Originally posted by jiggy:

This is called fraud I bought the game The crew years ago with all dlcs tried to refund they said I had play time which was time trying to get the game to run I never did get it to play was because ubisoft no longer had servers for that game. don't care who's fault Steam or ubisoft steam looses Because I used to spend thousands of dollars a year and that will no longer happen lol over a twenty dollar game refund.

It's not "fraud". Fraud has an actual legal meaning and this is not it.

How much you have spend is completely irrelevant and doesn't give special treatment. Which is good.

[Lone Wolf]

if a game is broken and will not shutdown use task manger to shut down steam and/or the game.

[jiggy]

What are you talking about it is fraud to buy something and it does not work wake up I am about what is right and wrong this is wrong so don't justify you don't know the situation so go troll someone else steam lost a good customer I'm done will not be replying anymore. you sell something back your product have some responsibility.

[Crazy Tiger]

Originally posted by jiggy:

What are you talking about it is fraud to buy something and it does not work wake up I am about what is right and wrong this is wrong so don't justify you don't know the situation so go troll someone else steam lost a good customer I'm done will not be replying anymore. you sell something back your product have some responsibility.

The Crew shutting down is *not* fraud. You really should read the license agreements and such that are part of the games.

Legally it's not fraud, no matter how much you scream that.

[Supafly]

Originally posted by jiggy:

what's the point not everyone has time I have a notification bell you think that could have been a reply

Refund within the 2 hours. My god I've refunded within 30 minutes before because I ain't wasting my time troubleshooting a game.This way months later after it's been patched I can try again and save myself the hassle and time wasted.

[J4MESOX4D]

Originally posted by jiggy:

This is called fraud I bought the game The crew years ago with all dlcs tried to refund they said I had play time which was time trying to get the game to run I never did get it to play was because ubisoft no longer had servers for that game. don't care who's fault Steam or ubisoft steam looses Because I used to spend thousands of dollars a year and that will no longer happen lol over a twenty dollar game refund.

Games shut down especially with online requirements. Just because this has happened doesn't mean everyone gets their money back lmao.

[jiggy]

You mean eula to agree not to disagree to play a game that you bought and never played that's b.s agreement lies and scammers it's nice to reply with 0 level on steam are you devs because a real customer would agree with me of being scammed out of money

[Aluvard]

We're users like you; 0 lvl is due to account set to "Private" or "friends only" also it's absolutely not a factor in this discussion.

The Crew is not the first nor the last game with MMO elements, that was shut down.