Does Steam refuns games if Developer makes game unplayable?

[Youshisu]

For current example.
Helldivers 2 will require in future external app to play game.
So without it I will not be able to play, will it be refundable?
Its not common 2h / 2 weeks case.

[Jerry]

It is extremely rare, that Valve does extend the refund rules. Happens maybe once every two years at most, and mostly because a huge game is released in a very broken state (from what I remember, the first time they did was with Arkham City). A server shutdown usually does not qualify, unless it happens extremely quickly after launch, like with the game The Day Before at the start of the year.

Don't count on it.

If you are very lucky, someone in the community is able to mod it in a way, that keeps it playable, or sets up private servers.

[rawWwRrr]

What is preventing you from obtaining what's required to play the game? The only new requirement that I can see is having a PlayStation Network account, not an external app.

[Youshisu]

引用自 rawWwRrr：

What is preventing you from obtaining what's required to play the game? The only new requirement that I can see is having a PlayStation Network account, not an external app.

Because I got all my rights not to do it.

[Dr.Shadowds 🐉]

Steam may approve refunds if dev make game unplayable deliberately means everyone, not just one person.

But when you're outside the refund policy, it up to support to figure if they should do it, or not. People in the last were able to refund for game they had for a year.

Now for Hell Divers 2 AFAIK they're only asking you to make a PlayStation account, and link it, which is free, and no you don't need a PlayStation system to make an account, you can make one from your web browser by visiting PlayStation site to sign up. To put it in short they're using PSN API for match making, over Steam API for match making that basically it.

[rawWwRrr]

引用自 Youshisu：

引用自 rawWwRrr：

What is preventing you from obtaining what's required to play the game? The only new requirement that I can see is having a PlayStation Network account, not an external app.

Because I got all my rights not to do it.

Then that's a decision YOU are making that is causing the game to be unplayable. That's not a fault of the game.

[Youshisu]

引用自 rawWwRrr：

引用自 Youshisu：

Because I got all my rights not to do it.

Then that's a decision YOU are making that is causing the game to be unplayable. That's not a fault of the game.

You better start thinking, you are not helping here. I can play it now, I bought the game.
Why on earth should i create any X account? Give me reason. I did not sign for it when buying.

Should I also sign for another 10 sites too?

[Youshisu]

引用自 Dr.Shadowds 🐉：

Steam may approve refunds if dev make game unplayable deliberately means everyone, not just one person.

But when you're outside the refund policy, it up to support to figure if they should do it, or not. People in the last were able to refund for game they had for a year.

Now for Hell Divers 2 AFAIK they're only asking you to make a PlayStation account, and link it, which is free, and no you don't need a PlayStation system to make an account, you can make one from your web browser by visiting PlayStation site to sign up. To put it in short they're using PSN API for match making, over Steam API for match making that basically it.

Its temporary, but they want to enforce it at the end of may. As far I understand their post, we will be not able to play game without linkage.

[Jerry]

引用自 rawWwRrr：

Then that's a decision YOU are making that is causing the game to be unplayable.

Well, I consider it at least very troublesome to add demands, that were not present in the original contract. And, if nothing else, that thing does store personal data.

[Dr.Shadowds 🐉]

引用自 Youshisu：

引用自 Dr.Shadowds 🐉：

Steam may approve refunds if dev make game unplayable deliberately means everyone, not just one person.

But when you're outside the refund policy, it up to support to figure if they should do it, or not. People in the last were able to refund for game they had for a year.

Now for Hell Divers 2 AFAIK they're only asking you to make a PlayStation account, and link it, which is free, and no you don't need a PlayStation system to make an account, you can make one from your web browser by visiting PlayStation site to sign up. To put it in short they're using PSN API for match making, over Steam API for match making that basically it.

Its temporary, but they want to enforce it at the end of may. As far I understand their post, we will be not able to play game without linkage.

Yes to play the game it gonna be a requirement, this doesn't mean you can't launch the game, you still be able to launch, and then setup the link to play the game that basically it. If this allows fixing their problems they couldn't resolved from before then I don't see too much of a problem since it take only few minutes to sign up, and link that it.

[Youshisu]

引用自 Dr.Shadowds 🐉：

引用自 Youshisu：

Its temporary, but they want to enforce it at the end of may. As far I understand their post, we will be not able to play game without linkage.

Yes to play the game it gonna be a requirement, this doesn't mean you can't launch the game, you still be able to launch, and then setup the link to play the game that basically it. If this allows fixing their problems they couldn't resolved from before then I don't see too much of a problem since it take only few minutes to sign up, and link that it.

Im glad you gonna link, you probably gave any other rights so easily.

But I rather refund then do it :)
If you ever wonder why we live in coprorate world, where corporates work to earn, well you all are the reasons :D

[Ogami]

The PSN connection was planned from the start and was just disabled for the launch because of server overload. That was also mentioned in the forum and the launch news. So no, you dont have special refund right for something that was announced from the start.

[Youshisu]

引用自 Ogami：

The PSN connection was planned from the start and was just disabled for the launch because of server overload. That was also mentioned in the forum and the launch news. So no, you dont have special refund right for something that was announced from the start.

I dont read twitter, it should be listed on store page

[Ogami]

引用自 Youshisu：

I dont read twitter, it should be listed on store page

It is and has been there since day 1:
https://prnt.sc/zMbXod4uHlxM


Also PSN is not a external "app", all they want is that you have a PSN account which you can create in 5 minutes in any web browser. You dont need to download any app or client or anything, just create a PSN account and then link it to Helldivers 2 in the game, thats it.

[Nx Machina]

引用自 Youshisu：

I dont read twitter, it should be listed on store page

It has being on the store page since day one.

Helldivers 2 - https://postimg.cc/cvgNbVFY

[Youshisu]

引用自 Ogami：

引用自 Youshisu：

I dont read twitter, it should be listed on store page

It is and has been there since day 1:
https://prnt.sc/zMbXod4uHlxM

Ok its now there, I wonder if I missed it, its hidden even now..., warnings should be first, not at the end.

I wish web archives worked so I could check
In that case, we should go after valve, but they won't change anything to UI disgusting

引用自 Ogami：

Also PSN is not a external "app", all they want is that you have a PSN account which you can create in 5 minutes in any web browser. You dont need to download any app or client or anything, just create a PSN account and then link it to Helldivers 2 in the game, thats it.

If so then why I need it in first place? xD