Public Letter to Steam Support

[Sergey Rodchenko]

Since I just learned that it turns out that since my last call to Steam Support, on March 27, 2024, I have been banned for a month for allegedly "repeated requests," I decided to write a public letter here, inserting into it the text of my request to the Steam Support, written by me, not knowing that I was banned five days ago.

I am an honest person who has never committed a crime in my life, so I have nothing to hide.

In the postscript of this request, I asked the Steam Support not to close my requests after replying to them, so that I would have the opportunity to ask additional questions related to the issue, since this could lead to me being accused of spamming. Oh, the irony.

Hello again Steam Support.

This is Sergey Rodchenko, the “happy” owner of the Steam account of the same name.

Over the course of nine years, and in particular - earlier last month, I repeatedly contacted Steam Support with a request to remove the trade ban that was mistakenly imposed on my account. In most cases, your lazy support employees responded to me with the same message, simply copied using the keyboard shortcut "Ctrl+C" from the document and pasted into the reply field using the keyboard shortcut "Ctrl+V":

“This account's ban was not a mistake.

Your account was reported by members of the Steam Community for item trade scams. After investigation, we have found evidence confirming users' claims and have permanently trade banned your account. Because of your trade ban, your trading and Community market privileges have been suspended permanently and your inventory has been set to private.

Prior to issuing trade bans we evaluate multiple pieces of information, including but not limited to reports for item scams and trade activity.

Regardless of when the trade ban was issued, the ban is permanent and will not be removed now or in the future. We have a zero tolerance policy for scamming on Steam.

Please note you will not receive another reply regarding your trade ban and future help requests submitted for your trade ban may be closed without a reply.”

Please do not respond to my tickets, and this one in particular, in this way. If you continue to respond to my tickets with this message, then in this case I will also simply copy the text from my previous tickets and paste them into new ones until I receive a response written by a support employee specifically to my ticket.

In 2015, after my account was banned in the Steam Trading System for fraud related to the theft of some items that I did not commit, when I went to the main page of the Market, a message appeared saying that the ban in the Steam Trading System is temporary, and that it will be lifted exactly 10 years from the date of the ban, that is, May 29, 2025. This message appeared on this page from 2015 to 2017. In 2018, this message disappeared without any notification, and was replaced by another message in which information about the date of the ban lifting was missing. When I contacted Steam Support, when I asked what this was about, the employees told me that they had no idea what I was talking about, and that the ban had always been and remains permanent, which is a lie. I know that all Steam users who received a “permanent” trade ban from 2012 to 2017 were shown exactly the same message, which stated that the trade ban would be lifted exactly 10 years from the date it was imposed. However, in 2018, this message disappeared from them as well. Please don't tell me that you don't know about this message - I know that's not true.

I did not commit the fraud that you are still accusing me of all these years later, but I am tired of trying to prove you wrong. In this ticket, I am not asking you to remove the trade ban that was mistakenly imposed on my account nine years ago. All I ask of you is to answer these two questions:

1. Will the trade ban imposed on my account on May 29, 2015 be lifted, as stated in the message on the main page of the Market, on May 29, 2025 or not - and the trade ban on my account is permanent - and will not be lifted on that date?

2. If the trade ban, as the Steam Support employees claimed, is truly permanent and will not be lifted from my account on May 29, 2025, then why, in this case, from 2015 to 2017, a message was displayed on the main page of the Market saying that the trade ban inposed on my account on May 29, 2015 be lifted exactly 10 years from the date it was imposed, on May 29, 2025?

I will be very grateful if you answer these questions, since in nine years not a single Steam support employee has bothered to answer them.

Sincerely,
Sergey Rodchenko

P. S.: Please do not close this ticket after you have responded to it. Most likely, after your response, I will have other questions related to this that I want to ask you. So it will be better for everyone if we can establish dialogue. I have been a Steam user for 13 years, and I have the right to receive quality help from the Steam Support service, which will help solve the problem or at least give answers to the questions I have, and not simply call me a fraud, without providing any evidence, every time closing the ticket without giving me the opportunity to at least say anything. If you close the ticket again after your response, then if I have new questions, I will have to create a new ticket, because of which your Steam Support employees will accuse me not only of fraud, but also of spamming, which I have never done either. So please don't close this ticket after replying to it. Let's establish a dialogue to resolve this issue once and for all, and so that neither you nor I will have to waste time and effort on resolving it anymore.

[Cathulhu]

No means no. Harrassing Steam Support will not help your case.

The trade ban is permanent. The 10 years was a placeholder and replaced by a proper message.

Keep in mind that this is a userforum. No one here can remove a tradeban. And Steam Support does not read the forums.

Remember this?
https://steamcommunity.com/discussions/forum/26/618463106381915829/

[Hennix]

Originally posted by Sergey Rodchenko:

Since I just learned that it turns out that since my last call to Steam Support, on March 27, 2024, I have been banned for a month for allegedly "repeated requests," I decided to write a public letter here, inserting into it the text of my request to the Steam Support, written by me, not knowing that I was banned five days ago.

I am an honest person who has never committed a crime in my life, so I have nothing to hide.

In the postscript of this request, I asked the Steam Support not to close my requests after replying to them, so that I would have the opportunity to ask additional questions related to the issue, since this could lead to me being accused of spamming. Oh, the irony.

Hello again Steam Support.

This is Sergey Rodchenko, the “happy” owner of the Steam account of the same name.

Over the course of nine years, and in particular - earlier last month, I repeatedly contacted Steam Support with a request to remove the trade ban that was mistakenly imposed on my account. In most cases, your lazy support employees responded to me with the same message, simply copied using the keyboard shortcut "Ctrl+C" from the document and pasted into the reply field using the keyboard shortcut "Ctrl+V":

“This account's ban was not a mistake.

Your account was reported by members of the Steam Community for item trade scams. After investigation, we have found evidence confirming users' claims and have permanently trade banned your account. Because of your trade ban, your trading and Community market privileges have been suspended permanently and your inventory has been set to private.

Prior to issuing trade bans we evaluate multiple pieces of information, including but not limited to reports for item scams and trade activity.

Regardless of when the trade ban was issued, the ban is permanent and will not be removed now or in the future. We have a zero tolerance policy for scamming on Steam.

Please note you will not receive another reply regarding your trade ban and future help requests submitted for your trade ban may be closed without a reply.”

Please do not respond to my tickets, and this one in particular, in this way. If you continue to respond to my tickets with this message, then in this case I will also simply copy the text from my previous tickets and paste them into new ones until I receive a response written by a support employee specifically to my ticket.

In 2015, after my account was banned in the Steam Trading System for fraud related to the theft of some items that I did not commit, when I went to the main page of the Market, a message appeared saying that the ban in the Steam Trading System is temporary, and that it will be lifted exactly 10 years from the date of the ban, that is, May 29, 2025. This message appeared on this page from 2015 to 2017. In 2018, this message disappeared without any notification, and was replaced by another message in which information about the date of the ban lifting was missing. When I contacted Steam Support, when I asked what this was about, the employees told me that they had no idea what I was talking about, and that the ban had always been and remains permanent, which is a lie. I know that all Steam users who received a “permanent” trade ban from 2012 to 2017 were shown exactly the same message, which stated that the trade ban would be lifted exactly 10 years from the date it was imposed. However, in 2018, this message disappeared from them as well. Please don't tell me that you don't know about this message - I know that's not true.

I did not commit the fraud that you are still accusing me of all these years later, but I am tired of trying to prove you wrong. In this ticket, I am not asking you to remove the trade ban that was mistakenly imposed on my account nine years ago. All I ask of you is to answer these two questions:

1. Will the trade ban imposed on my account on May 29, 2015 be lifted, as stated in the message on the main page of the Market, on May 29, 2025 or not - and the trade ban on my account is permanent - and will not be lifted on that date?

2. If the trade ban, as the Steam Support employees claimed, is truly permanent and will not be lifted from my account on May 29, 2025, then why, in this case, from 2015 to 2017, a message was displayed on the main page of the Market saying that the trade ban inposed on my account on May 29, 2015 be lifted exactly 10 years from the date it was imposed, on May 29, 2025?

I will be very grateful if you answer these questions, since in nine years not a single Steam support employee has bothered to answer them.

Sincerely,
Sergey Rodchenko

P. S.: Please do not close this ticket after you have responded to it. Most likely, after your response, I will have other questions related to this that I want to ask you. So it will be better for everyone if we can establish dialogue. I have been a Steam user for 13 years, and I have the right to receive quality help from the Steam Support service, which will help solve the problem or at least give answers to the questions I have, and not simply call me a fraud, without providing any evidence, every time closing the ticket without giving me the opportunity to at least say anything. If you close the ticket again after your response, then if I have new questions, I will have to create a new ticket, because of which your Steam Support employees will accuse me not only of fraud, but also of spamming, which I have never done either. So please don't close this ticket after replying to it. Let's establish a dialogue to resolve this issue once and for all, and so that neither you nor I will have to waste time and effort on resolving it anymore.

blablabla of the year

[nullable]

OP you're the hero of your own story. And I think you overestimate your ability to be a pest to get your own way. And you probably aren't going to get much in the way of sympathy or echo chambers here.

[Wolf Knight]

at some point, steam support will stop responding and completely ignore any and all tickets you send in related to the account.

does not matter what you want, your not getting it. if you want to buy/sell on the steam market or do any trading, make a new steam account.

[C²C^Guyver |NZB|]

You do realize that Steam Support does not even read these forums? So, you wrote that large wall of text for Steam users to read because that is the only people who are here.

[Sergey Rodchenko]

I'll leave it here.

https://steamcommunity.com/app/730/discussions/0/541906348044433281/

[cSg|mc-Hotsauce]

Originally posted by Sergey Rodchenko:

I'll leave it here.

https://steamcommunity.com/app/730/discussions/0/541906348044433281/

What of it?

Some trade bans aren't permanent.

[C²C^Guyver |NZB|]

Yeah, even some community bans aren't permanent.

Even if your trade ban wasn't permanent, posting here, doesn't do any good as no one here can do anything about it. Steam Support does not interact with users on the forums, nor is it a point of contact for Steam Support.

[Ferox_Stormdragon]

1. Will the trade ban imposed on my account on May 29, 2015 be lifted, as stated in the message on the main page of the Market, on May 29, 2025 or not - and the trade ban on my account is permanent - and will not be lifted on that date?

What part of

have permanently trade banned your account. Because of your trade ban, your trading and Community market privileges have been suspended permanently and your inventory has been set to private.

is unclear?, permanent means your banned forever.

[Lifedeather]

Top 10 saddest anime stories

[Cathulhu]

This is still a userforum. No one here can investigate or remove a tradeban.
Steam Support does not read the forums.

If you keep spamming, the only thing you'll achieve is getting this thread locked and you yourself either warned or banned from Discussions.

edit:
It seems either OP or a moderator removed the post that was above mine.

[Piston Smashed™]

Having two trade banned accounts must be a mistake right?

Edit: Possibly three accounts trade banned.

[Sergey Rodchenko]

BUMP

[WarHeRo]

the only way to contact steam support is via creating a support ticket. the only people who are checking this place are steam users, and mods if u r bein reported. u can get a community ban too....

[Cathulhu]

Originally posted by Sergey Rodchenko:

BUMP

You're really gunning for a ban from Discussions, huh?