Error when accepting Steam Gift Card

[King of Limb]

I was sent a gift card via email.

I opened the link provided and logged into my account.

I went to select "accept gift" and i got an error saying "An error occurred accepting your gift, please try again in a few minutes."

Has anyone else run into this issue?

The currency is the same (USD) and location are the same (USA) and I cant think of any reason why it wont let this through.

[King of Limb]

Any ideas?

[Lilim]

Publicado originalmente por King of Limb:

I was sent a gift card via email.

I opened the link provided and logged into my account.

What kind of gift card was it? That sounds suspicious to me. Was it something like "Catch 50$" sent by a stranger?

Publicado originalmente por King of Limb:

I went to select "accept gift" and i got an error saying "An error occurred accepting your gift, please try again in a few minutes."

Is that the full error message or did it also say to contact support?

[lacedgeekbarenjoyer]

Publicado originalmente por Lilim:

Publicado originalmente por King of Limb:

I was sent a gift card via email.

I opened the link provided and logged into my account.

What kind of gift card was it? That sounds suspicious to me. Was it something like "Catch 50$" sent by a stranger?

Publicado originalmente por King of Limb:

I went to select "accept gift" and i got an error saying "An error occurred accepting your gift, please try again in a few minutes."

Is that the full error message or did it also say to contact support?

This happened to me as well and in my case it was my mom who bought the gift card. And no, that is the only thing the error message says.

[King of Limb]

It's an official Steam Gift Card purchased through Steams Website.

Like evil boyo said, the error message is only those two sentences.

I contacted support but haven't gotten any response yet.

Tried multiple times today to see if it would go through but still nothing.

[Lilim]

Publicado originalmente por King of Limb:

It's an official Steam Gift Card purchased through Steams Website.

A digital gift card?

https://store.steampowered.com/digitalgiftcards/selectgiftcard

Publicado originalmente por King of Limb:

I contacted support but haven't gotten any response yet.

Is your ticket still open?

https://help.steampowered.com/wizard/HelpRequests

[King of Limb]

Publicado originalmente por Lilim:

Publicado originalmente por King of Limb:

It's an official Steam Gift Card purchased through Steams Website.

A digital gift card?

https://store.steampowered.com/digitalgiftcards/selectgiftcard

Publicado originalmente por King of Limb:

I contacted support but haven't gotten any response yet.

Is your ticket still open?

https://help.steampowered.com/wizard/HelpRequests

Yes. It was the digital card.

Yes its still open, all they've replied with is a cut and paste solution about physical cards.

So this is getting brutally frustrating.

[Lilim]

Publicado originalmente por King of Limb:

Yes. It was the digital card.

I just wanted to make sure it was a genuine Steam gift card as there is a scam going around with fake gift cards (involving a phishing link).

Publicado originalmente por King of Limb:

Yes its still open, all they've replied with is a cut and paste solution about physical cards.

So this is getting brutally frustrating.

All you can do now is keep talking to Steam support.

I'm sorry I couldn't help you either.

[Caco]

I have the same issue with a digital gift card I received today from my kids, can't accept or decline it

[miloweiss30]

I have the same issue today and can't even find the Support option to open the appropriate ticket. super frustrating.

[King of Limb]

Publicado originalmente por miloweiss30:

I have the same issue today and can't even find the Support option to open the appropriate ticket. super frustrating.

So unfortunately Steam doesn't even know how to fix this issue. Below is exactly what they told me in my support ticket.

"Sorry to hear of the trouble. This is a new feature so we're still working out some of the issues.

All we can recommend at this point is to try redeeming the digital gift card periodically.

Otherwise the purchaser can reach out to us directly if they'd prefer a refund for their purchase if you're unable to redeem the gift."

So we're basically screwed.

[MrWarm]

Any chance a solution has been found? I'm having this issue now, too.

[NRFD]

I am also haveing this issue

[dash fish]

bro why is everyone having this issue? i'm having it rn too. pls steam fix this asap

[deankeltn]

I'm having the same issue. Wonder if we decline the gift card if that would send it back to sender
to redo

[MrWarm]

I tried declining the card but that also doesn't work