Steam Refund issues

[GOD]

i love how valve posts that they are waiving the hours played requirement for refunds on hell divers, then deny me multiple times, then also have no actual real support that i can contact cause its all robots and there not a single human in this multi billion dollar corp that cant take emails. not hacing a real support you can talk to is pretty shady and starts putting them on par with sony

[cSg|mc-Hotsauce]

Messaggio originale di GOD:

i love how valve posts that they are waiving the hours played requirement for refunds on hell divers, then deny me multiple times, then also have no actual real support that i can contact cause its all robots and there not a single human in this multi billion dollar corp that cant take emails. not hacing a real support you can talk to is pretty shady and starts putting them on par with sony

Can you link where Valve themselves stated they are waiving refunds for Helldivers 2?

[tintingaroo]

Messaggio originale di GOD:

i love how valve posts that they are waiving the hours played requirement for refunds on hell divers, then deny me multiple times, then also have no actual real support that i can contact cause its all robots and there not a single human in this multi billion dollar corp that cant take emails. not hacing a real support you can talk to is pretty shady and starts putting them on par with sony

It may have been how you were requesting a refund. Were you making a 'manual refund request'? The regular way is auto-decided by the 2hr/2 week restriction, the manual goes to a Steam Support agent for a decision.

(And maybe also when??? Thinking perhaps things are different now that, as I understand it, a PSN account is not needed)

[Ogami]

They granted refunds when SONY removed the game from multiple regions because PSN is not available there and would be required to play the game come June.
Since SONY did retract that requirement after player protests there is no refund exception anymore for users of those regions for the game.

[GOD]

Messaggio originale di tintingaroo:

Messaggio originale di GOD:

i love how valve posts that they are waiving the hours played requirement for refunds on hell divers, then deny me multiple times, then also have no actual real support that i can contact cause its all robots and there not a single human in this multi billion dollar corp that cant take emails. not hacing a real support you can talk to is pretty shady and starts putting them on par with sony

It may have been how you were requesting a refund. Were you making a 'manual refund request'? The regular way is auto-decided by the 2hr/2 week restriction, the manual goes to a Steam Support agent for a decision.

(And maybe also when??? Thinking perhaps things are different now that, as I understand it, a PSN account is not needed)

there is NO manual option to contact steam support they do not in any way shape or form have an accessible way to contact a human. the one email i found, sends an automated message back sying the steam support email is no longer in service. and regardless of whether or not they back out of it, i still deserve to get the refund i was promised as i dont trust sony anymore, they just gonna find another to try and force us to join sony and im not having it. and it was literally on like every major gaming news publication that steam was waiving the 2hr stipulation for refunds specifically on helldivers but then it tells me ive play to many hours at 39 when theres people all over social media showing they got refunds with over a hundred hours played

[GOD]

valve is just as shady for not have a real support. thats why the people in these forums are just regular gamers i never see admins or valve employees in here answering questions. just other gamers speculating on what the issues are.

[Count_Dandyman]

Messaggio originale di GOD:

Messaggio originale di tintingaroo:

It may have been how you were requesting a refund. Were you making a 'manual refund request'? The regular way is auto-decided by the 2hr/2 week restriction, the manual goes to a Steam Support agent for a decision.

(And maybe also when??? Thinking perhaps things are different now that, as I understand it, a PSN account is not needed)

there is NO manual option to contact steam support they do not in any way shape or form have an accessible way to contact a human. the one email i found, sends an automated message back sying the steam support email is no longer in service. and regardless of whether or not they back out of it, i still deserve to get the refund i was promised as i dont trust sony anymore, they just gonna find another to try and force us to join sony and im not having it. and it was literally on like every major gaming news publication that steam was waiving the 2hr stipulation for refunds specifically on helldivers but then it tells me ive play to many hours at 39 when theres people all over social media showing they got refunds with over a hundred hours played

And what region are you in because that matters for these refund exceptions.

That's the trick if they are making exceptions based on the game being removed and locked from those regions then anyone in regions the game isn't removed from isn't eligible for it.

[FFL2and3rocks]

Messaggio originale di GOD:

there is NO manual option to contact steam support

Account details - View purchase history - Find the game - I have a question about this purchase

Messaggio originale di GOD:

i still deserve to get the refund i was promised

Promised by whom?

Messaggio originale di GOD:

and it was literally on like every major gaming news publication that steam was waiving the 2hr stipulation for refunds specifically on helldivers

Then the publications were wrong or outdated. Like Ogami said above, those refunds were likely given before Sony changed their mind about the PSN requirement. Also, do you live in a country where the game is no longer available/playable?

[GOD]

i have a question does not send you to a real person lmao its actually incredible everyone is stanning for sony right now im out prob gonna uninstall steam ill start using epic and microsoft.

[GOD]

also just went back and checked and there is no option under hell divers to"ask a question." valve is scummy

[d3str0y3r]

Messaggio originale di GOD:

i have a question does not send you to a real person lmao its actually incredible everyone is stanning for sony right now im out prob gonna uninstall steam ill start using epic and microsoft.

Really because i have talked with Steam Support a handful of times. Including getting refunds when i was over 2 hours.

At this point it's clear you do not want help.

Don't let the door hit you on the way out.

Goodbye.

[rawWwRrr]

Messaggio originale di GOD:

i have a question does not send you to a real person lmao its actually incredible everyone is stanning for sony right now im out prob gonna uninstall steam ill start using epic and microsoft.

No one is standing up for Sony in this thread. There was a specific reason why refunds were being granted beyond the 2HR/2WK threshold. You not wanting to continue owning the game is not the specific reason.

If you want someone to actually read your refund request and to consider granting you an exception, you'll need to go back to your purchase and select "I have a question about this purchase" and explain what you're wanting. If they still deny you, you won't be receiving one.

[GOD]

Messaggio originale di rawWwRrr:

Messaggio originale di GOD:

i have a question does not send you to a real person lmao its actually incredible everyone is stanning for sony right now im out prob gonna uninstall steam ill start using epic and microsoft.

No one is standing up for Sony in this thread. There was a specific reason why refunds were being granted beyond the 2HR/2WK threshold. You not wanting to continue owning the game is not the specific reason.

If you want someone to actually read your refund request and to consider granting you an exception, you'll need to go back to your purchase and select "I have a question about this purchase" and explain what you're wanting. If they still deny you, you won't be receiving one.

bro i cant with yall THAT OPTION DOES NOT EXIST AL ALL THIERE IS NO OPTION TO ASK A QUESTING AND GET A REAL PERSON THATS MY COMPLAINT HERE. IM LITERALLY STARING AT THE CREEN RN AND THAT OPTION DOESNT EXIST>

[GOD]

https://ibb.co/6HgSWZL
since yall so smart heres a screenshot show me where it say ask a question

[GOD]

come on now yall were so sure of it. im not lying theres no way to talk to a valve employee

[tintingaroo]

Look here: Help > Steam Support > Purchases > select the HD2 purchase