cant refund a game i just purchased.

[ArtsFolio]

i just purchased the full game of call of duty, however i cant download any of the content in which i submitted a refund request and apparently i have 14 hours on a game i just purchased 20 minutes ago. i play the free version of call of duty which is warzone however steam is seeing it as im playing the full game, how do i put this in words where the support team could understand or get my money back?

[rawWwRrr]

Go back to the purchase and select "I have a question about this purchase" and explain that you are attempting to obtain a refund.

Do not attempt to play either COD or Warzone until you get confirmation that you are getting a refund for COD.

EA Activision in its infinite wisdom, and Valve for allowing it, have linked the two games together and Steam can't figure out how many hours you have in each. Therefore, it can only determine your total hours for both games. That's why it's denying you.

[ArtsFolio]

Originally posted by rawWwRrr:

Go back to the purchase and select "I have a question about this purchase" and explain that you are attempting to obtain a refund.

Do not attempt to play either COD or Warzone until you get confirmation that you are getting a refund for COD.

EA in its infinite wisdom, and Valve for allowing it, have linked the two games together and Steam can't figure out how many hours you have in each. Therefore, it can only determine your total hours for both games. That's why it's denying you.

just sent the ticket in, what a disgusting business tactic. thank you!

[cSg|mc-Hotsauce]

Originally posted by rawWwRrr:

Go back to the purchase and select "I have a question about this purchase" and explain that you are attempting to obtain a refund.

Do not attempt to play either COD or Warzone until you get confirmation that you are getting a refund for COD.

EA in its infinite wisdom, and Valve for allowing it, have linked the two games together and Steam can't figure out how many hours you have in each. Therefore, it can only determine your total hours for both games. That's why it's denying you.

Activision.

[rawWwRrr]

Originally posted by cSg|mc-Hotsauce:

Originally posted by rawWwRrr:

Go back to the purchase and select "I have a question about this purchase" and explain that you are attempting to obtain a refund.

Do not attempt to play either COD or Warzone until you get confirmation that you are getting a refund for COD.

EA in its infinite wisdom, and Valve for allowing it, have linked the two games together and Steam can't figure out how many hours you have in each. Therefore, it can only determine your total hours for both games. That's why it's denying you.

Activision.

:taloslol:

Same difference.

[no154370]

what OP is talking about is called "call of duty HQ".

and it allows cross platform due to it.

the CoD games linked to it are

1) CoD: warzone

2) Call of Duty®: Modern Warfare® III

3) Call of Duty®: Modern Warfare® II

written here

"Welcome to Call of Duty® HQ, the home of Call of Duty®: Modern Warfare® III, Call of Duty®: Modern Warfare® II and Warzone™."

as long as these 3 games are combined into one, then the game time is also combined into one on Steam Platform.

[no154370]

i forgot to mention this

1) due to the 3 games combined into one, as a result, the purchase date for all 3 games i mentioned are also merged into one(unless someone can come here and state otherwise)

thus as a result, the Steam Refund Policy which states

a) within 14 days of purchase and within 2 hours of game time

you can't request for a Refund if any of the three games i mentioned above, if the purchase was more than 14 days ago.

p.s this part needs a lot of clarification though.

[ArtsFolio]

Originally posted by no154370:

i forgot to mention this

1) due to the 3 games combined into one, as a result, the purchase date for all 3 games i mentioned are also merged into one(unless someone can come here and state otherwise)

thus as a result, the Steam Refund Policy which states

a) within 14 days of purchase and within 2 hours of game time

you can't request for a Refund if any of the three games i mentioned above, if the purchase was more than 14 days ago.

p.s this part needs a lot of clarification though.

appreciate the info, unfortunately this experience has put a damper on any future call of duty purchase. however after going back and fourth through a ticket system with steam i got a refund :D

[cSg|mc-Hotsauce]

The purchase dates are not merged into one. Each has their own purchase date.