Stolen account (deactivate cross-save for d2)

[SC]

My friend got his account stolen and is now holding it hostage by using the cross-save on pc and asking for money to get it back. How can we deactivate cross save without losing the Xbox account and get rid of the steam account.

[Wolf Knight]

If you have access to the account

Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)
6. If points were stolen, do a password RESET to cancel the awards/points before they are delivered

Please review how you are logging into Steam, you somehow gave them your log in information. This could of been due to the computer being compromised and redirecting to a fake login, or you using a 3rd party site to login to steam.


If you have lost access to the account

Account Recovery
Make sure you are completely logged out of Steam before you start the recovery process


https://help.steampowered.com/en/wizard/HelpWithAccountStolen
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

When doing an account recovery, do not try to rush thru the process. Trying to rush thru normally results in information being missed and time wasted. Take your time and read everything.

Here is a guide that another Steam user was kind enough to make. It will help you navigate your way thru the recovery process if you are having any problems.
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[magicISO Sweden]

You must be logged out of all accounts to start the account recovery process.

You don't need access to the email, phone or password currently tied to the hijacked/hacked account for this to work. Just pick the "I do not have access..." or a similar option when asked.

And to help you sign-in: https://help.steampowered.com/en/wizard/HelpWithLogin

A step by step guide to the recovery process:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560


If he has controll over the account then contact support for help here on steam by open a ticket

[SC]

So my friend has never created a steam account the guy stole his bungie and used his information to sign in to bungie.net to make the steam account cross-save and is signing the guy out constantly

[SC]

Bungie support says we need to go through steam support

[SC]

To get the cross save deactivated

[Wolf Knight]

did you friend secure/recover their bungie account? did they unlink it from steam?

[SC]

Okay long story short the guy a idiot and gave his account to a guy who made a st3am account and then linked it to bungie.net and now can sign into it anytime. So when he gets on the guy signs him out and is asking for money. Bungie suppet says there is nothing they can do we cam prove the Xbox account is his and is the main. But we have no clue how to go about getting the account removed from cross save or even deactivating cross-save with out authentication from the steam side.

[Muppet among Puppets]

Look how to remove a steam account from a bungie account.
The connection is actually on bungie side.

[SC]

Yeah but you need to have a authentication from that steam account that guy put on the bungie account. Which my friend has no access to since the guy is trying ti extort money from him.

[Muppet among Puppets]

Is the bungie account from your friend?
Then he can unlink the bungie account from steam.

[no154370]

Originally posted by SC:

Okay long story short the guy a idiot and gave his account to a guy who made a st3am account and then linked it to bungie.net and now can sign into it anytime. So when he gets on the guy signs him out and is asking for money. Bungie suppet says there is nothing they can do we cam prove the Xbox account is his and is the main. But we have no clue how to go about getting the account removed from cross save or even deactivating cross-save with out authentication from the steam side.

Here is the breakdown of your post

1) your friend gave his bungie account to a ''hijacker''

2) the hijacker create a steam account and link it to bungie account

3) bungie account was originally link to the xbox account before being given to the hijacker

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The reason why i do the breakdown of your post is because it is very messy

You go mention steam account and bungie account

Then you go and mention xbox account being linked to bungie account

[no154370]

the only thing i can think of is this

Contact bungie support and request to remove bungie account PERMANENTLY

[no154370]

your friend go break this rule

ACCOUNT INFORMATION AND PASSWORD

In order to access some features of the Bungie Services, you will have to create an account. You agree that the information you provide to Bungie upon registration and, at all other times, will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up to date at all times. You agree that Bungie may access, preserve and disclose your account information if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to (a) comply with legal process; (b) enforce the Terms; (c) respond to a claim that any Submission violates the rights of third parties; (d) to respond to your requests for customer service; or (e) protect the rights, property or personal safety of Bungie, its users and the public. When you register you will be asked to provide a password. As you will be responsible for all activities that occur under your password, you should keep your password confidential. You are solely responsible for maintaining the confidentiality of your account password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account. If you have reason to believe that your account is no longer secure (for example, in the event of a loss, theft or unauthorized disclosure or use of your account ID or password), you will immediately notify Bungie at [e-mail]. You may be liable for the losses incurred by Bungie or others due to any unauthorized use of your account. You may use Facebook Connect to connect the Bungie Services with Facebook using your Facebook username and password to access some features of the Bungie Services. Your use of Facebook is governed by the Facebook Terms of Use and Facebook shall be considered a Third-Party Service hereunder.

https://www.bungie.net/7/en/Legal/terms

[no154370]

All in all

Your friend don't have access to the steam account the hijacker created and linked to the ''given away bungie account''

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Your friend's xbox account is compromised too as far as i can tell

Xbox account is created by Microsoft account and Microsoft account is also the email account for Hotmail