HELP My boyfriend's steam CAN'T LOGIN!!

[MaeYede]

I'm weak at English and I use google translate.

My problem is Steam Guard. It can't login steam in phone because it's need password in Steam Guard (But he can't login steam guard. He doesn't know password)

I will need to move my authenticator up to this screen. (It says An error occurred)

And it repeats. plz help me ;-;

[magicISO Sweden]

contact steam support by open a ticket here on steam

[MaeYede]

Originally posted by magicISO Sweden:

contact steam support by open a ticket here on steam

sorry, what is ticket ;-;

[Supafly]

He could try this
https://help.steampowered.com/en/wizard/HelpWithLoginInfo?reset=1&issueid=408

or account recovery
DO NOT be logged in on any account
Follow the guide. If you can't enter details cause they've been changed, you don't remember or have access to them use the I don't have/known this data option or just enter random dskjfhksjdfh to continue

Guide to recovery
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[MaeYede]

My boyfriend done it
but still lock ID Steam what should I do ;-;

[MaeYede]

He say "Steam was unlocked but still locked"

[MaeYede]

OK NOW HIS STREAM HAS BEEN LOCK !
Suspended until year 2038