steam wallet emptyed 559 aud gone

[Wonder of U]

I was cooking during this time and I heard my phone ring, when I saw this message I was shocked. some one used my account spend 559 dollar on some dota 2 item that worth 0.23 cent. I did not make this purchase, no one will pay 559 dollars to buy a dota 2 0.023 cent of an item. This is obvious a scam, I mean the guys name is 61b8280a. But I heard that there will be no refund on community market purchases. is this for real, I work too hard to be just scammed like this,I beg you guys please help me

[Lilim]

引用自 Sexy Pistol：

I was cooking during this time and I heard my phone ring, when I saw this message I was shocked. some one used my account spend 559 dollar on some dota 2 item that worth 0.23 cent. I did not make this purchase, no one will pay 559 dollars to buy a dota 2 0.023 cent of an item. This is obvious a scam, I mean the guys name is 61b8280a. But I heard that there will be no refund on community market purchases. is this for real, I work too hard to be just scammed like this,I beg you guys please help me

Your account is compromised.

Do not trade until your account is secured.

Take the following steps to secure your account:

Take the following steps to secure your account:

1. Scan for malware. https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage
6. Revoke the API key (there should be no key). https://steamcommunity.com/dev/apikey

Steam does not return inventory items or wallet funds.

引用自 Scam FAQ：

Why doesn't Steam return scammed items?

Our community assigns an item a value that is at least partially determined by that item's scarcity. If more copies of the item are added to the economy through inventory rollbacks, the value of every other instance of that item would be reduced.

引用自 Community Market FAQ：

How can I reverse or cancel a completed Community Market transaction and/or get a refund?

All purchases are final – you will not have any right to a refund or a reversal of any Community Market transaction once it is completed.

Report the account that sold the overpriced item(s).

[Wonder of U]

i changed my password, deauthorize all other devices, and all my detail seems right i understand Steam does not return inventory items or wallet funds. but its over 500 dollars can they at lease look into it, it is a scam, a crime that this happened, u cant just say sorry no refund? this is your platform why cant u guys help. i have all my detail put in, i have steam app and two step authorise, how does this even happen. A 559 dollar crime. and all u got to say is no help?

[StickyPawz]

引用自 Sexy Pistol：

i changed my password, deauthorize all other devices, and all my detail seems right

But did you do *ALL* six steps to secure your account?! You only mentioned doing a couple.

Did you recently add that $500 to your account from a credit card? (You might have some credit card protection) Or is it old store credit accumulation from market selling?

[no154370]

People who disable Steam Guard will make their account 1000000000% completely vulnerable to getting ''hijacked''

[Mike]

If you need help with Account Security or Recovery, please contact Steam Support. I've locked the thread as appealing via those methods is your best route forward.