Urgent: Unauthorized transaction

[nokheitam]

Just moments ago, I received a series of emails notifying me of several transactions totaling $721.68, purportedly made on my behalf within your platform. To my shock and dismay, I discovered that my Steam Wallet had indeed been deducted by this amount upon logging in to verify the situation.

Upon further investigation, I found that these transactions were attributed to purchases of items related to a game called Dota. It is important to note that I do not own, nor have I ever played Dota, and therefore, I have no knowledge of the specific items purchased. From what I could gather, these items appear to be in-game weapons or equipment.

I wish to emphasize that I did not authorize any such transactions, and I am deeply concerned about the security of my account. It is incomprehensible to me how such purchases could occur without my consent or knowledge.

Please help!

[Wolf Knight]

your account is compromised
DO NOT TRADE
If you have access to the account

Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)


Please review how you are logging into Steam, you somehow gave them your log in information. This could of been due to the computer being compromised and redirecting to a fake login, or you using a 3rd party site to login to steam.

[nokheitam]

Now I have received a response from Steam and they are not willing to take any responsibility on their platform.

[nokheitam]

Considering the current circumstances, I am concerned about the safety of keeping money in my wallet. It has made me hesitant about whether I should proceed with topping up my Steam wallet.

The platform is unsafe!

[Sasori Kigaru]

nokheitam님이 먼저 게시:

Considering the current circumstances, I am concerned about the safety of keeping money in my wallet. It has made me hesitant about whether I should proceed with topping up my Steam wallet.

The platform is unsafe!

The platform is safe, its only unsafe when you give away your account credentials. Follow the steps in Post #1

[rawWwRrr]

nokheitam님이 먼저 게시:

Considering the current circumstances, I am concerned about the safety of keeping money in my wallet. It has made me hesitant about whether I should proceed with topping up my Steam wallet.

The platform is unsafe!

Like all accounts, they are only as safe as the users who access them. At some point your login details were obtained by someone else, either willingly or by accident by you. Someone phished your account.

[Nx Machina]

nokheitam님이 먼저 게시:

The platform is unsafe!

Being here 19+ years and have never lost access to my account and that includes before Steam Guard Email and Steam Guard Mobile existed.

Secondly accounts are PHISHED because the end user gave away all their account details. The account name, the password and the KEY to the door, the Steam Guard Mobile code giving them access to the account.

How? by either logging into a known scam site or sites, tailored malware on your PC, the vote for my team scam, you have a pending ban scam on Discord, free knife click the link etc.

How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on your account is seen as you doing said actions.

The alternative is not plausible:

1) Someone would have to "GUESS" your account name from "millions of possible combinations".

2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".

3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.

Note:

1) Only you and Steam Support know your account name until you give it away.

2) Steam passwords are hashed, not stored therefore only you can give it away.

3) They physically need to have your mobile for the code, or you need to enter the code.

[nokheitam]

Sasori Kigaru님이 먼저 게시:

nokheitam님이 먼저 게시:

Considering the current circumstances, I am concerned about the safety of keeping money in my wallet. It has made me hesitant about whether I should proceed with topping up my Steam wallet.

The platform is unsafe!

The platform is safe, its only unsafe when you give away your account credentials. Follow the steps in Post #1

Interesting. It didn’t happened on your account YET does not mean it will not happen on you forever…blaming the victim is so easy man

[nokheitam]

Now the Steam Support guy Tony said that he is not going to do anything but to close my help request.

What a shame that the platform is not trying to help their customers, instead they just want to shut my mouth and treated it as nothing happened?

[nokheitam]

Nx Machina님이 먼저 게시:

nokheitam님이 먼저 게시:

The platform is unsafe!

Being here 19+ years and have never lost access to my account and that includes before Steam Guard Email and Steam Guard Mobile existed.

Secondly accounts are PHISHED because the end user gave away all their account details. The account name, the password and the KEY to the door, the Steam Guard Mobile code giving them access to the account.

How? by either logging into a known scam site or sites, tailored malware on your PC, the vote for my team scam, you have a pending ban scam on Discord, free knife click the link etc.

How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on your account is seen as you doing said actions.

The alternative is not plausible:

1) Someone would have to "GUESS" your account name from "millions of possible combinations".

2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".

3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.

Note:

1) Only you and Steam Support know your account name until you give it away.

2) Steam passwords are hashed, not stored therefore only you can give it away.

3) They physically need to have your mobile for the code, or you need to enter the code.

Do you mean if someone sneak into your house, take $100 more from your wallet and then leave a old newspaper at your front door, that’s your fault because no one would have the key of your house? Wouldn’t you call police?

Is there any evidence that I give someone my account details or virus in my computer? NO

The only evidence is that I keep some money in the steam wallet (which basically has no difference with any other bank wallet) and they were used without authorisation

You could be the next victim

[Bibo1]

Did you do the steps in Wolf Knight's reply?
Your account is compromised because you gave your login info to a scammer.
Edit: To clarify since you don't seem to understand, you gave them the keys to your house!

[nokheitam]

Bibo1님이 먼저 게시:

Did you do the steps in Wolf Knight's reply?
Your account is compromised necause you gave your login info to a scammer.

I have read that and do everything exactly. I didn’t see any log in from other computers.

[Sasori Kigaru]

nokheitam님이 먼저 게시:

Sasori Kigaru님이 먼저 게시:

The platform is safe, its only unsafe when you give away your account credentials. Follow the steps in Post #1

Interesting. It didn’t happened on your account YET does not mean it will not happen on you forever…blaming the victim is so easy man

It didn't happen on my account nor will it ever, I could post my username and password in this very thread and no one would gain access. I could post it out there in the entire internet and no one would ever get access to my account.

Reason being, steam guard and the fact that the only way anyone gets the code from my phone is if I give it to them myself on top of the fact that I don't go to any third party sites or partake in trading in said sites.

I understand you're upset, you lost a lot, but if you don't learn the lesson now then you'll lose more again in the future.

nokheitam님이 먼저 게시:

Now the Steam Support guy Tony said that he is not going to do anything but to close my help request.

What a shame that the platform is not trying to help their customers, instead they just want to shut my mouth and treated it as nothing happened?

They can't help you, only you can help you by being more careful with your browsing/security habits. I wish you luck.

[nokheitam]

Bibo1님이 먼저 게시:

Did you do the steps in Wolf Knight's reply?
Your account is compromised because you gave your login info to a scammer.
Edit: To clarify since you don't seem to understand, you gave them the keys to your house!

It doesn’t matter who give out a keys of my house…so it’s legal to enter my house without my permission only if you hold the key? Then we don’t need to pay taxes anymore because we don’t need the police

What I am talking now is that Steam does not response to my enquiry.

[Bibo1]

It's not legal.
But you expect Steam to reimburse you for your losses.
That's now how it works.
Apart from that, Steam has no idea wether you got something in return outside of Steam, aka in real life.

[nokheitam]

Sasori Kigaru님이 먼저 게시:

nokheitam님이 먼저 게시:

Interesting. It didn’t happened on your account YET does not mean it will not happen on you forever…blaming the victim is so easy man

It didn't happen on my account nor will it ever, I could post my username and password in this very thread and no one would gain access. I could post it out there in the entire internet and no one would ever get access to my account.

Reason being, steam guard and the fact that the only way anyone gets the code from my phone is if I give it to them myself on top of the fact that I don't go to any third party sites or partake in trading in said sites.

I understand you're upset, you lost a lot, but if you don't learn the lesson now then you'll lose more again in the future.

nokheitam님이 먼저 게시:

Now the Steam Support guy Tony said that he is not going to do anything but to close my help request.

What a shame that the platform is not trying to help their customers, instead they just want to shut my mouth and treated it as nothing happened?

They can't help you, only you can help you by being more careful with your browsing/security habits. I wish you luck.

Haha who knows? Again, it’s very easy to blame the victim. You said that I posted my log in details so why I didn’t received any warning that my account was logged in else where? I even needed to received a code from my email to login myself every time. So how’s that easy for me to give my login information to someone else?

I am curious are you actually one of the Steam staff as you just keep blaming me as it’s all my fault