Hijacked (Games stolen and liscence)

[HustleMemory]

I’ve retrieved my account back an changed my passwords due to being hijacked, they’ve sold my items and stole the liscence to my games £250+ worth…
Does anyone know if it’s possible for me to retrieve them games back as the liscence has been wiped from my steam.

Thanks in advance

[Zarineth]

They can't steal your licenses. They only can use "permanent removal". But fear not, it's only advanced hide.
You will have to go to Support page, find your games (one by one) and choose "it's not in my library".

[Wolf Knight]

go here:
https://help.steampowered.com/en/

scroll down to the search box, enter the name of the game in the search box, then select the game, then select "Its not in my library"

also check to see if they used the HIDE feature (its under the View drop down menu to allow you to UNHIDE games that have been hidden)

[HustleMemory]

Ok thankyou for your response I will see if I can get round it, just some extra information my profile won’t let me connect to other games online and the profile picture has changed to a “question mark” the bio has an account warning saying fraudulent activity

[Zarineth]

Originally posted by HustleMemory:

Ok thankyou for your response I will see if I can get round it, just some extra information my profile won’t let me connect to other games online and the profile picture has changed to a “question mark” the bio has an account warning saying fraudulent activity

That is hijacker's doing.
Do all of the following:
1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

Then you can proceed with fixing your profile and restoring games.

[Caliph]

god bless you all