Linked EA Account

[Kaiden Hosking]

I have a new EA account due to having a new email. How do I unlink the old EA account from my steam account?
EDIT: The old EA account was deleted years ago. EA help has confirmed to me that my steam account is not linked to any EA accounts, but my steam account still thinks it is.

[Ettanin]

on EA. Such account linking is done on EA's side.

[Cathulhu]

Why not simply change the email address in the current EA account?

https://i.imgur.com/Wazo2Qw.png
See image, i removed personal information.

You can edit it here:
https://myaccount.ea.com/cp-ui/aboutme/index

Your games that are already linked to that EA account would stop working if you unlink that account and will not link to a new account.

[Nx Machina]

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

[Kaiden Hosking]

I have a different EA account, the other one was deleted. Steam still thinks it's linked to a deleted EA account.

[Kaiden Hosking]

The old EA account was on an old email, both were deleted. Steam thinks it's linked to a deleted EA account.

[Kaiden Hosking]

The old EA account was deleted (years ago).
EA help has told me that my steam account is not linked to any EA accounts.

[ReBoot]

Kaiden Hosking a écrit :

I have a different EA account, the other one was deleted. Steam still thinks it's linked to a deleted EA account.

Steam does'nt. All linking is done on EA's end.

[Cathulhu]

If the account was actually deleted, then all games linked to that account are permanently unplayable.

[Kaiden Hosking]

My former EA account doesn't exist anymore, nor does the email it was created with. Steam still thinks it does, and thinks it's connected. An EA worker has told me that my steam account is not linked to any EA account.

[ReBoot]

Kaiden Hosking a écrit :

My former EA account doesn't exist anymore, nor does the email it was created with. Steam still thinks it does, and thinks it's connected.

Please describe precisely what you observe leading up to this conclusion.

[Kaiden Hosking]

That's how the whole issue occurred. Tried playing Sims 4, origins wasn't connected to my steam, tried connecting them, my steam account is linked to a deleted EA account.

[ReBoot]

Kaiden Hosking a écrit :

That's how the whole issue occurred. Tried playing Sims 4, origins wasn't connected to my steam, tried connecting them, my steam account is linked to a deleted EA account.

Please describe precisely what you observe.

[Kaiden Hosking]

I wanted to play Sims 4. I tried connecting my Origins account to my Steam account in order to play it. My steam account stated it was already connected to a different EA account. The EA account in question was deleted, along with the email it was connected to. I asked an EA support member if my Steam account was connected to any EA account. They said it was not. I still cannot link my current EA account to my Steam account because Steam thinks it is still linked to a deleted account.

[Kargor]

Kaiden Hosking a écrit :

I wanted to play Sims 4. I tried connecting my Origins account to my Steam account in order to play it. My steam account stated it was already connected to a different EA account.

And that's where it falls apart: Steam doesn't even know who's connected to it.

More likely, EA told you that your Steam account was already linked with another EA account. Youo can kind of get a hint about that when you go to EA and login with your Steam account there; unfortunately, you're not going to "get in" immediately -- it will be sending a verification code to the EMail address of the EA account in question. So, unless you complete that login successfully, you won't be able to unlink your Steam account from it.

[Kaiden Hosking]

EA support told me that my Steam account wasn't connected to ANY EA account. None at all.
If I try logging into EA with my Steam account, it has me in a constant loop of resetting my password, then needing to reset it again. It states "Your EA credential's have expired" because the EA account my Steam account USE to be linked to has been deleted for a few years.