Question about an EA game /refund

[Natsuno]

i would like to know what exactly is done when an EA game is canceled and it only had multiplayer and the servers are taken down, so the product is no longer usable, does this fall under any special rules?
i know that you have to agree with the status of the EA game when you buy it and many of them are still usable, but this is really about a server that is no longer available.

[Ettanin]

No, only on developer's/publishers goodwill.

Once the 2 hours total playtime or the 14 days after purchase are up, the game cannot be refunded.

Server shutdown is only a valid refund reason if you purchased the game 14 days or less prior to its shutdown AND have played it for less than 2 hours.

[Natsuno]

yeah unfortunately i already suspected that too but it has a bitter aftertaste

[Ogami]

All online only multiplayer games will shutdown at some point. That comes with the genre, not much you can do about it. There have been big AAA games that closed after just a few months like "Battleborn" a few years ago. That is always a risk when buying those titles and not exclusive to EA.

[Satoru]

Originally posted by Natsuno:

yeah unfortunately i already suspected that too but it has a bitter aftertaste

But are you also expecting every online MP game to basically keep servers up forever? And if they don't you deserve a refund?

[nullable]

Originally posted by Natsuno:

i would like to know what exactly is done when an EA game is canceled and it only had multiplayer and the servers are taken down, so the product is no longer usable, does this fall under any special rules?
i know that you have to agree with the status of the EA game when you buy it and many of them are still usable, but this is really about a server that is no longer available.

Where did Early Access promise special rules or considerations in regards to multi-player servers? Or multiplayer only games?

[Natsuno]

it's an EA game so they have already promised to work on it that's a point it's not a finished product, and the servers going offline is normal i didn't say that this shouldn't happen, i said that it's outrageous to take an EA game offline after a short time without even having delivered a finished product.

[HikariLight]

When you look at an EA games store page, it says that you are buying the game AS IS and it may never be finished.

Failing to READ the BIG BLUE BOX is your fault.

[Natsuno]

i said that at my first comment but ok

[nullable]

Originally posted by Natsuno:

it's an EA game so they have already promised to work on it that's a point it's not a finished product, and the servers going offline is normal i didn't say that this shouldn't happen, i said that it's outrageous to take an EA game offline after a short time without even having delivered a finished product.

A game being in early access does not constitute any sort of promise. Where is it stated otherwise. Inventing new terms for a system you don't actually want to abide by isn't really any sort of argument.

You weren't promised anything. You can't ignore inconvenient policies because you think "promises" trump them. Not every statement a developer makes constitutes a legally binding contract fyi. Plans change. Projects fail. And not every time you're unhappy about that does it mean you were wronged.

Kinda seems like you agree to Early Access terms, but only so long as everything works out to your satisfaction.