2auth factor fail

[Artuditu]

My acc got hacked ( idk how ( i have 2 phase auth )) help me get my items back pls

[Wolf Knight]

accounts get phished because the owner somehow gave away the log in. 2FA is not some magic shield that makes the account immune to being compromised. get your security sorted and figure out how you gave away the log in.

If you have access to the account

Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)


Please review how you are logging into Steam, you somehow gave them your log in information. This could of been due to the computer being compromised and redirecting to a fake login, or you using a 3rd party site to login to steam.


If you have lost access to the account

Account Recovery
Make sure you are completely logged out of Steam before you start the recovery process


https://help.steampowered.com/en/wizard/HelpWithAccountStolen
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

When doing an account recovery, do not try to rush thru the process. Trying to rush thru normally results in information being missed and time wasted. Take your time and read everything.

Here is a guide that another Steam user was kind enough to make. It will help you navigate your way thru the recovery process if you are having any problems.
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[Artuditu]

Like i already did these but thanks , btw do u know how to get stolen things back via steam support ( the damage is around 300 € )

[Wolf Knight]

Originally posted by TTR-Artditu:

Like i already did these but thanks , btw do u know how to get stolen things back via steam support ( the damage is around 300 € )

you dont get stuff back. scammed/stolen items are not returned per steam policy. they used to do restorations, but people abused the restoration policy.

[Artuditu]

🫠😖 my wallet

[Artuditu]

Actually they are still renturning stolen items in 15 days period but idk how

[no154370]

Originally posted by TTR-Artditu:

Actually they are still renturning stolen items in 15 days period but idk how

This is pure nonsense

----------------

Steam Item Restoration Policy

Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.

It is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can’t enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you’ll have enough time to discover and cancel pending transactions if your account was compromised.

Steam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.

From here https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24

[Artuditu]

Mb , i was reading it too fast , thanls man