no connection while internet is working fine

[Mushy]

i've been having this problem for a week. when i open steam it will be connected to the internet just fine but after a few minutes it will say no connection and say that im offline despite being able to look at the storefront. i can fix it temporarily by going to the top left menu and pressing "go offline" and then "go online". while i am playing cs2 sometimes i will get kicked out of comp games and it will say that i need to be connected to steam to play, doing the offline then online thing will fix this. my internet and isp have never caused any issue like this before and i don't experience any other internet issues other than this. I have not had anything like this happen with steam before and there are a bunch of old posts about a similar issue but none of them had a solution that worked for me.

[KeithC]

I don't know if this is the same, but I've been unable to run a game that requires an internet connection for the past two or three days because it no longer recognises my internet connection. Updates are also stalled because they keep losing the connection. Sorry, I don't have a solution, but will post if I find one.

[Mushy]

Nguyên văn bởi KeithC:

I don't know if this is the same, but I've been unable to run a game that requires an internet connection for the past two or three days because it no longer recognises my internet connection. Updates are also stalled because they keep losing the connection. Sorry, I don't have a solution, but will post if I find one.

yeah that sounds very similar to what i am going through, i cannot open games until i restart steam which will fix it very temporarily. then steam just says no connection

[KeithC]

Clearing the Steam download cache (settings>downloads) fixed it for me.

[Iceira]

Ask own ISP could be a good advice, this dont happend by itself, you need to maybe change OWN ISP or router or ISP or there partner have a issue from onw ISP into steam. this is know as path into steam server.

Change DL zone might not help here, because of congested network into steam server can lead to dropped packets know as keep alive packets and why steam port much be open, and make no sense if it worked before, and thats why you should ask own ISP. just incase the error is here.

Do not have own bad packets, and check with a cable if this your wifi then its you that is the problem wifi do not go from wallplug into steam that cable/fiber.

and yes it can look like we are after wifi user here, but i bet you forgot thats only end customer equipment to wallplug, and technicaly you bust yourself if it work with cable.

thats is not a ISP problem or steam or game devs if you are have a wifi issue.

most wifi goto own wifi router and ends there.

( wifi has more latency then cable this is fact ) most easier to say wifi is worst solution ever, maybe good for check mail thats the best i can say about it. )

[Mushy]

this bug is still happening, i've cleared the steam cache which hasn't fixed the bug. while playing cs2 and tf2 i get kicked from the game randomly still and have to restart the game and go offline then back online to fix it. im very certain that its not my router or isp as i have been using steam for years with the exact same internet with no issue.

[Iceira]

Nguyên văn bởi Mushy:

this bug is still happening, i've cleared the steam cache which hasn't fixed the bug. while playing cs2 and tf2 i get kicked from the game randomly still and have to restart the game and go offline then back online to fix it. im very certain that its not my router or isp as i have been using steam for years with the exact same internet with no issue.

sense you dont get it traffic is going from you into your own ISP and though all them your ISP has partnership with then steam in other end. and then back to you.

there is you and your ISP and steam in other ende.

you can try support at own ISP and steam there is no other in the world that can help you.
test with spare pc to ruleout own ende connectuion issue, and technicaly we dont care if you have wifi or cable issue or own router, then you are done there with faulthy finding then there is only ISP and steam support left.

feel free to ask own game devs just incase they have a server issue, but i doubt it.


ps.
and thats why you do all you can to test own equipment, because if ISP can put a test pc up at your wallplug and it work then you will get a bill, i doubt you have 24/7 SLA.

if you say wifi or VPN or dont have nearest steam DL zone then again your problem. and congestes network is a fact of life and thats why you ask own ISP do they have a issue with traffic.

this is the proof
"" no Internet connection "" and its steam client that telll it dont get into steam server.

and steam dont care if you block it or isp do or its traffic dont get into steam, that is you and own ISP problem, steam do not going to fix your traffic issue, also why i doubt steam will ever be a ISP ever, because then we can all say things like fix your connection issue steam.


also why you get this reply like this, if steam was a isp, you wont see any reply here at all. more a silence from every steam users. because dealing with network issue require backboon access and network management to know how traffic is doing.

and you will se every post with one reply contact steam suppprt and own ISP just incase.
and gl with that.


get a friends laptop as test pc or have spare,also why most ppl with 2 pc in own home have learn over tiem i have a explanations issue then it work at other pc.
also why we post it here so ppl dont get into that trap with one pc tunnel vision and assume its not my own equipment that doing it. ( same as a remote technician do with remote checking just incase end-custom is right and there is a issue from wallplug. )

gl with it

ps.
and be happy we bother explan it like that, company will never tell you things like this.
its your problem to fix own equipment, im sure ISP will help you and bill you for it, if thats the way you want to do it.

[Iceira]

Last thing, change ISP or rest firewall or ISP VIP portal aka firewall, is also possible you need steam ports open, most have this, but point is worked last time then it cant be that.

Also why onwe ISP could have a issue into steam.

[Mushy]

update: i believe i have fixed my specific issue, it has been around 24 hours without issue happening. my pc is dual booting windows 11 and popos linux, a little bit ago i installed steam on popos and that was around the time this started happening. i unplugged the ssd with linux on it and the issue hasn't happened since. i don't understand why this is the case but so far having that drive unplugged has fixed it

[Iceira]

None NTFS maybe, but i dont think that explan no internet connection in windows then use steam afaik. ( ask steam linux group maybe. ) who else can tell you things with linux )

Also raise issue with NOT a true windows users, such matter in the old days and you are a combi users.

( multi OS and other emulators is not same as 1 OS only viewpoint ) this is seen before problem is what cause this, sense it effect steam.

not sure you can put it under interference issue like a app that prevent steam to work because of multi boot.

[Mushy]

Nguyên văn bởi Iceira:

None NTFS maybe, but i dont think that explan no internet connection in windows then use steam afaik. ( ask steam linux group maybe. ) who else can tell you things with linux )

also raise issue with NOT a true windows users, such matter in the old days and you are a combi users.

sorry i didn't know this at the time

[Iceira]

Nguyên văn bởi Mushy:

Nguyên văn bởi Iceira:

None NTFS maybe, but i dont think that explan no internet connection in windows then use steam afaik. ( ask steam linux group maybe. ) who else can tell you things with linux )

Also raise issue with NOT a true windows users, such matter in the old days and you are a combi users.

sorry i didn't know this at the time

Also why we dont ask this, you need a linux expert why windows now do this, if they even know, they will figured it out sonmday, ( any oldtimer like me have seen multi boot issue before, problem is after 20 years with it, things change its not that simple and say old issue still there.
but we other like me will never forget them. and why 1 OS and why we do say it, mac, linux, and MS or aka multi boot is not same thingy.

and be happy we are made so, in our little diagra faulty finding in our heads,

gl talk with linux group, sense most MS users dont care about other OS unless they need them and yet you will be put into linux group. with combi system.

hope you understand why.

[Iceira]

steamlinux usera,
and hope you get a linux master that already know why
https://steamcommunity.com/app/221410/discussions/

also contact steam support, because i bet they might want to know , lets says you are 100% right in multi boot issue with a windows/steam and linux system somhow make a issue of it, i cant see why, only steam might want to fix this if this is so. what steam is doing in startup procedur and check this and that if they have a multiboot issue they might want to know, and that why you should talk with linux group. alot better chance other linux users have multi OS/boot

[Yujah]

The issue is going to be Linux configuring your network adapter -- Wi-Fi and not Ethernet I suppose? -- in a powersave mode the Windows driver then leaves untouched but which has the adapter fall into deep sleep too quickly on idle.

The explanation for it seemingly being solved "by unplugging the SSD with Linux" (which in and of itself is a technical absurdity) would be that in order to do so you fully shut down the system, whereby the adapter's hardware settings reverted to default, and that with clearly Linux not having booted since it also didn't get set again.

Pop!_OS is Ubuntu-based and indeed Wi-Fi powersave been on that base a frequent issue even in the Linux context itself since I believe 22.04; maybe even 20.04 already. The advise is to in Linux see if a file

/etc/NetworkManager/conf.d/default-wifi-powersave-on.conf

exists (the name is not in fact important; any .conf file in that directory) with in it

[connection]
wifi.powersave=3

If indeed, you'd change that 3 to 2, save and reboot. Note; reboot first into Linux again, not immediately back into Windows.

There is also going to be a way to undo things Windows-sides but I'm not a Windows user. Maybe

Device Manager -> Network Adapters -> <your adapter right-click>

and on Properties -> Power Management disabling "the computer may shut down this device" is enough but you may also need a lower level setting from Properties -> Advanced instead; you'd look there for something seemingly related.

In fact you may need/want a more driver-level option also Linux-sides but the NetworkManager controlled powersave issue is standard enough of an issue on at least anything Ubuntu based that certainly you'd want to try that first of all.

Also note by the way that you should on any dual-boot be disabling Windows' Fast Startup:

https://help.uaudio.com/hc/en-us/articles/213195423-How-To-Disable-Fast-Startup-in-Windows

"Fast Startup" is a form of hibernation and may leave hardware (and NTFS filesystems) in a state Linux can not know about.

[venoltar]

Interesting, I just started getting this issue today. Worked perfectly prior to now, no changes in ISP or other network or PC settings.
Get "No Internet Connection" when trying to update Master of Orion. Yet it was quite happy to download a Cities Skylines update after a couple failed attempts. Still refuses to update Master of Orion though.
Just running a standard Steam install on Win 10 Pro and have cleared download cache. This is almost certainly a Steam issue, not an ISP or routing issue. Will submit a support ticket and see what happens.

[venoltar]

Ok, Maybe a file issue. I ran a repair on my library to no effect. But uninstalling and reinstalling to a different game folder worked. Though oddly it still failed initially, it took 2 retries after uninstalling to get it to install. I'll still put this down as a Steam issue though.