Automated Redfall DLC refunds inadvertently removed the base game, and other games I bought in the same Steam Store order

[Riki]

It seems like Redfall issued automatic refunds into the Steam wallets of users who bought the Bite Back Edition, since the DLC has been canceled.

But it seems like there was a bug that also refunded the base game and other non-related games if they were in the same Steam order during checkout.

I got refunded Hunt: Showdown, Hogwart's Legacy, and Company of Heroes 3 automatically alongside the Redfall base game.

My guess is that since I had less than 2 hours of gameplay in Redfall and these other games, they were mistakenly flagged as part of Redfall's automated DLC refund.

I only noticed this when I saw a few extra hundred US dollars in my Steam Wallet, and those other games are no longer in my Steam library.

I've opened up a ticket with Steam Support, hopefully they can undo this without needing me to rebuy these games, because some of them had pre-order only items.

I've checked the login activity of my Steam account and associated email, there's no unusual activity, and I have 2FA on my Steam account via my phone's Steam app. I also did a full system scan with Windows Defender, Malwarebytes, and Bitdefender. No sign of any malware.

This seems to have affected some other users here: https://steamcommunity.com/app/1294810/discussions/0/4336483289196932270/

Has anyone else noticed this?

[cSg|mc-Hotsauce]

Not really, no.

Keep us updated on how it goes with support.

[Aluvard]

Frankly, if I were in your place I would wait till next Steam Sale instead of opening ticket to Support.