Ubisoft support

[megabrend]

I lost access to two-factor authentication and also lost recovery codes, what should I do if support does not respond in my region. What should I do?

[Ettanin]

Valve does not deal with account issues on Ubisoft, you have to contact Ubisoft instead.

Try starting here:
https://www.ubisoft.com/en-gb/help/account/article/recovering-access-to-your-ubisoft-account/000063351

[Dr.Shadowds 🐉]

If you lost access to your Ubisoft account you contact Ubisoft support, they ask for proof of ownership which you have to answer them.

[megabrend]

Dr.Shadowds 🐉 původně napsal:

If you lost access to your Ubisoft account you contact Ubisoft support, they ask for proof of ownership which you have to answer them.

I sent them an email. The answer always comes the same "Hello,

Thank you for contacting Ubisoft support and for your patience. We apologize for the delay in responding.

Currently, we may experience delays in responding to requests in this contact language. However, if you continue to experience difficulties, we recommend creating a new query.

If you no longer need support, please ignore this message.

With respect,
Ubisoft Support Service
You received this message because the Ubisoft account recovery process was requested.
To continue the recovery process, please reply directly to this email.
If you have additional information to provide on your recovery request or your case was closed by mistake, we ask you to respond directly to this email rather than send a new recovery request.
We will assume that your problem has been solved if we do not receive a reply letter from you within 2 days.
We appreciate your patience and look forward to getting you back into our games!" I wrote to them for a long time, but they answer the same thing

[Supafly]

You need to do what you got told

megabrend původně napsal:

To continue the recovery process, please reply directly to this email.

[Dr.Shadowds 🐉]

You click reply on that very email, if so they should reply to you, make sure state asking for account recovery.

[Muppet among Puppets]

Ubososft can take a long time to reply. 14 days is something that happened.

Whenever you set up a 2fa, always keep the setup code. So you can always set up the 2fa on your own. Do not use qr code setup.
Also make sure you keep the other backup things. So you are never locked out.