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ieltsniner Jul 22, 2014 @ 3:56am
Some games are missing and My question ticket got deleted by support staff!!!
On Jun 27th, I bought the whole franchise of Resident Evil (DLCs included) via steam store. after purchase, my game library showed 435 games on my account. Then on the same day, I purchased Age of Empires III Complete Edition. But my steam client still showed 435 games, while it should show 436 games (it's primary school mathematics. 435+1=436) Upon discovering this obvious discrepancy, I wrote a ticket (ticket number 7519-AZCN-5608).

On Jul. 3rd, I received a reply. I followed the suggested steps but to no avail. So very quickly I wrote a reply notifying of the issue. However, to my surprise, the support staff who responded to my issue closed my ticket without looking at my reply.

On Jul. 14th, 6 other games went missing on my account. Utterly disappointed, I reopened the ticket, notifying of the new loss.

Then on 18th when I checked my ticket progress, to my utter disbelief, MY TICKET GOT DELETED. NO WHERE TO BE FOUND!!! WTF!!!

Anyone experiencing this too?
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Showing 1-15 of 30 comments
ieltsniner Jul 22, 2014 @ 3:58am 
Missing Games. (SUPPORT STAFF DELETING MY TICKET)
On Jun 27th, I bought the whole franchise of Resident Evil (DLCs included) via steam store. after purchase, my game library showed 435 games on my account. Then on the same day, I purchased Age of Empires III Complete Edition. But my steam client still showed 435 games, while it should show 436 games (it's primary school mathematics. 435+1=436) Upon discovering this obvious discrepancy, I wrote a ticket (ticket number 7519-AZCN-5608).

On Jul. 3rd, I received a reply. I followed the suggested steps but to no avail. So very quickly I wrote a reply notifying of the issue. However, to my surprise, the support staff who responded to my issue closed my ticket without looking at my reply.

On Jul. 14th, 6 other games went missing on my account. Utterly disappointed, I reopened the ticket, notifying of the new loss.

Then on 18th when I checked my ticket progress, to my utter disbelief, MY TICKET GOT DELETED. NO WHERE TO BE FOUND!!! WTF!!!

Anyone experiencing this too?
#1
spoof Jul 22, 2014 @ 3:59am 
tickets do not get deleted just closed first time I hear of deleting.
maybe they really had enough of you.

maybe if you can tell exactly what games you are missing you get a better answer.

maybe your tickets got merged but I do not know what that looks like on a support account.
Last edited by spoof; Jul 22, 2014 @ 4:03am
#2
Muppet among Puppets Jul 22, 2014 @ 4:45am 
Your profile shows 438 games
#3
spoof Jul 22, 2014 @ 4:48am 
the profile was private before.
#4
ieltsniner Jul 22, 2014 @ 5:12am 
Originally posted by spoof:
tickets do not get deleted just closed first time I hear of deleting.
maybe they really had enough of you.

maybe if you can tell exactly what games you are missing you get a better answer.

maybe your tickets got merged but I do not know what that looks like on a support account.

tickets can get deleted by the support team. i've read some other people's posts where their tickets got deleted too. and the support staff who responded apoligized for accidently using CRM (so they call it) to delete their tickets.
#5
ieltsniner Jul 22, 2014 @ 5:14am 
Originally posted by Muppet among Puppets:
Your profile shows 438 games
the steam id page always shows more games than the client does. my client only shows 430 at the moment.
#6
spoof Jul 22, 2014 @ 5:14am 
probably some cron job , still you do not even seem to have a problem just creating one.

did you give support a list of the games you were missing?
only your profile counts.
Last edited by spoof; Jul 22, 2014 @ 5:15am
#7
ieltsniner Jul 22, 2014 @ 5:14am 
Originally posted by spoof:
the profile was private before.
??? what do you mean? i didn't set it private at all. it was??? i think i'm lost here.
#8
ieltsniner Jul 22, 2014 @ 5:15am 
Originally posted by spoof:
probably some cron job , still you do not even seem to have a problem just creating one.

did you give support a list of the games you were missing?
thing thing is, i just have too many games at the moment. i kinda lost count.
#9
spoof Jul 22, 2014 @ 5:15am 
it was private to me.
I could not see how many games you had on the profile.
#10
ieltsniner Jul 22, 2014 @ 5:16am 
Originally posted by spoof:
probably some cron job , still you do not even seem to have a problem just creating one.

did you give support a list of the games you were missing?
only your profile counts.
i don't know which games are missing exactly ~cry~
#11
spoof Jul 22, 2014 @ 5:17am 
steam games do not go missing without you knowing.

you are making a problem were there is none.
people that are locked out and wait for support thank you.
#12
ieltsniner Jul 22, 2014 @ 5:17am 
Originally posted by spoof:
it was private to me.
I could not see how many games you had on the profile.
that is strange...can i change it to public? i didn't set it to private at all ~cry~
#13
spoof Jul 22, 2014 @ 5:17am 
it was private that is passed tense.
#14
ieltsniner Jul 22, 2014 @ 5:18am 
Originally posted by spoof:
steam games do not go missing without you knowing.

you are making a problem were there is none.
people that are locked out and wait for support thank you.

ok. thank you first.
but i'm not ♥♥♥♥♥♥♥♥ about things that don't exist.
but if you think it is not an issue. never mind. just ignore me.
#15
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Date Posted: Jul 22, 2014 @ 3:56am
Posts: 30
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