Update queued. Constantly need to restart Steam to download.

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Red Eagle LXIX Jul 21, 2014 @ 11:41am

Update queued. Constantly need to restart Steam to download.

Pretty much since the latest Steam Client update I have this issue. I have to constantly restart Steam if I want the downloads to actually occur. Nothing downloads on it's own anymore.

If I restart the Steam client all the queued downloads occur, but after that, any new updates end up in the same state.

Last edited by Red Eagle LXIX; Jul 21, 2014 @ 11:41am

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Showing 1-15 of 41 comments

aiusepsi Jul 21, 2014 @ 11:57am

Could you post your Steam/logs/content_log.txt file to e.g. Pastebin? It contains diagnostic information about downloads that will make it easier to troubleshoot your issue.

Red Eagle LXIX Jul 21, 2014 @ 11:59am

Sure, would it be best to wait till I have another update queued game?

FWIW, if I select to install a game not currently installed, that occurs immediately.

aiusepsi Jul 21, 2014 @ 12:02pm

As long as the problem happened relatively recently, it'll be OK to post immediately. If you can provoke the problem, that'd work too. You can always delete local content on the game you install straight away.

Red Eagle LXIX Jul 21, 2014 @ 12:06pm

Actually, guess it doesn't matter, another app is popped into that state just now:
http://pastebin.com/v2QhYdXK
25630 - Steam Marines, right at the bottom of the log.

Client just sitting with Update queued.
I've no restrictions as far as time window for downloads. I've no bandwidth limit set. I do have allow game downloads during gameplay unchecked, but I am also not playing any games at the moment.

Last edited by Red Eagle LXIX; Jul 21, 2014 @ 12:09pm

Red Eagle LXIX Jul 21, 2014 @ 12:11pm

Restarting Steam now to trigger that download, new log and pastebin in a bit
http://pastebin.com/qtdKfUvj

Last edited by Red Eagle LXIX; Jul 21, 2014 @ 12:14pm

Red Eagle LXIX Jul 21, 2014 @ 12:19pm

As the first log shows I had 2 update queued items when I restarted. Upon restart it download both fine. I then even downloaded a new app fine.

Eventually (within 15minutes) Steam Marines got marked as requiring an update, but just sat there.

The second log shows all of the first log + another Steam client restart and the immediate download of the queued Steam Marines update.

Last edited by Red Eagle LXIX; Jul 21, 2014 @ 12:29pm

Red Eagle LXIX Jul 21, 2014 @ 12:23pm

Both Beasts of Prey and Steam Marines update quite a lot so they are easy to spot as getting stuck often.

Red Eagle LXIX Jul 21, 2014 @ 3:57pm

For What It Is Worth, I have also tried steam://flushconfig without any success in fixing this issue.

Red Eagle LXIX Jul 22, 2014 @ 7:33am

Additional things tried.
deleted everything in the Steam folder except steam.exe and the SteamApps folder.

Started Steam and let it rebuild everything. Same issue. Anytime an update is required when the Steam client has been running, no update occurs. Must restart the client to get the update going.

Opt In on the Steam client Beta, same issue.

The annoying part is waiting until something has an update to see if the issue is resolved. Thankfully such a large game list makes the delay reasonable enough I get to see the problem a few times a day usually.

Red Eagle LXIX Jul 22, 2014 @ 7:35am

Additional Symptom info:
I can download any new install immediately without issue and the download is immediate.
I can opt in on any beta for the games that have them without issue and download is immediate.
I can opt out of any beta for the games to which I have done an opt in and the download is immediate.
I can change a game file, do a verify integrity of game cache for a game and the download will be immediate.
The above 4 actions do not trigger the download for any game sitting in the Update Queued status.

I have not yet tried launching a game waiting in that status.

I have attempted to verify cache on a game waiting in the update queued status. That passes verification, and then the update triggers without a Steam client restart.

Last edited by Red Eagle LXIX; Jul 22, 2014 @ 7:41am

#10

Satoru Jul 22, 2014 @ 7:46am

Sounds like your anti-virus is blocking the install

#11

Red Eagle LXIX Jul 22, 2014 @ 8:11am

Originally posted by Satoru:
Sounds like your anti-virus is blocking the install

Steam isn't even moving it to the download section of the client unless forced to by either restarting the client or doing a verify files.

At which point it downloads fine.
After download it installs fine as well.

Last edited by Red Eagle LXIX; Jul 22, 2014 @ 8:13am

#12

Red Eagle LXIX Jul 22, 2014 @ 10:18am

Further update, launching a game stuck in this state also initiates the download.

So to summarize.

The Steam Client is informed an update for a title is available.
The Steam Client marks it as 'Update queued'.
The Steam Client does not move the 'Update queued' title to the downloads section of the Steam Client.
The Steam Client does not attempt to download the 'Update queued' title.

The Steam Client will move the 'Update queued' title to download section of the Steam Client and will download fine if the Steam Client is restarted.
The Steam Client will move the 'Update queued' title to download section of the Steam Client and will download fine if I manually force Verify Integrity of Game Cache.
The Steam Client will move the 'Update queued' title to download section of the Steam Client and will download fine if I launch the title.

The Steam Client is failing to automatically move the items to the Steam Client download section inside the Steam Client.

I've posted logs which anyone can see there is no blockages reported by the Steam Client. It can be seen the Steam Client literally never even tries to download until one of the 3 listed manual intervention actions. At that point the Steam Client acts correctly, downloading and installing the update.

If there are any other logs which could help diagnose this issue within the Steam Client please let me know.

Last edited by Red Eagle LXIX; Jul 22, 2014 @ 10:21am

#13