physical gift card question

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AnderAlfus Mar 26, 2024 @ 12:47pm

I live in germany already a year but before that I was living in russia and I have some rubles on my steam wallet, will the gift card for 20 euros work on my account?

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Showing 1-15 of 15 comments

Ogami Mar 26, 2024 @ 1:04pm

No. You only can redeem wallet cards in Russian Ruble for as long as your account is still set to Russia.
Switch to the German Store if you can since you are now living there, then you can redeem the 20 Euro wallet card.

Last edited by Ogami; Mar 26, 2024 @ 1:04pm

Cathulhu Mar 26, 2024 @ 1:07pm

It will require an external payment method located in germany and a billing address in germany to update/change the store region.

Kargor Mar 26, 2024 @ 1:14pm

Originally posted by Cathulhu:
It will require an external payment method located in germany and a billing address in germany to update/change the store region.

Which I suppose shouldn't be much of an issue for a Russian in particular -- I doubt that a lot of Russian payment methods are even usable here these days...

AnderAlfus Mar 26, 2024 @ 1:52pm

Originally posted by Ogami:
No. You only can redeem wallet cards in Russian Ruble for as long as your account is still set to Russia.
Switch to the German Store if you can since you are now living there, then you can redeem the 20 Euro wallet card.

Well, with that I might have a problem, to switch your store to german you need to click one button before purchase and then after a successful purchase it'll automatically switch to german store, but I cant complete a purchase, it fails every time
And yes Im using german debit card

Last edited by AnderAlfus; Mar 26, 2024 @ 1:53pm

Cathulhu Mar 26, 2024 @ 1:54pm

What is the error message you get?

AnderAlfus Mar 26, 2024 @ 1:55pm

Originally posted by Cathulhu:
It will require an external payment method located in germany and a billing address in germany to update/change the store region.

I know, and I have all of that, but I have a problem which I added a bit earlier

AnderAlfus Mar 26, 2024 @ 1:56pm

Originally posted by Cathulhu:
What is the error message you get?

"an error has occurred"

Cathulhu Mar 26, 2024 @ 1:59pm

The full error message.

AnderAlfus Mar 26, 2024 @ 2:02pm

Originally posted by Cathulhu:
The full error message.

This purchase failed, Steam was not able to accept payment from your payment provider.

If you see a charge for this purchase on your statement, it will be removed when your payment provider resolves their transactions. Steam has not accepted funds for this purchase.

AnderAlfus Mar 26, 2024 @ 2:02pm

Originally posted by AnderAlfus:
Originally posted by Cathulhu:
The full error message.
This purchase failed, Steam was not able to accept payment from your payment provider.

If you see a charge for this purchase on your statement, it will be removed when your payment provider resolves their transactions. Steam has not accepted funds for this purchase.

sorry I was wrong about "an error has occurred"

#10

WarHeRo Mar 26, 2024 @ 2:08pm

doesnt russians use $ for purchases since the last store region change?

#11

Cathulhu Mar 26, 2024 @ 2:20pm

Originally posted by WarHeRo:
doesnt russians use $ for purchases since the last store region change?

No.
Russia is neither in the LATAM or MENA region.
They still use the Ruble.
Which is irrelevant considering OP moved to Germany which uses the Euro.

Originally posted by AnderAlfus:
Originally posted by Cathulhu:
The full error message.
This purchase failed, Steam was not able to accept payment from your payment provider.

If you see a charge for this purchase on your statement, it will be removed when your payment provider resolves their transactions. Steam has not accepted funds for this purchase.

What payment processor did you attempt to use?

#12

AnderAlfus Mar 26, 2024 @ 2:25pm

Originally posted by Cathulhu:
Originally posted by WarHeRo:
doesnt russians use $ for purchases since the last store region change?
No.
Russia is neither in the LATAM or MENA region.
They still use the Ruble.
Which is irrelevant considering OP moved to Germany which uses the Euro.

Originally posted by AnderAlfus:
This purchase failed, Steam was not able to accept payment from your payment provider.

If you see a charge for this purchase on your statement, it will be removed when your payment provider resolves their transactions. Steam has not accepted funds for this purchase.
What payment processor did you attempt to use?

visa if I understood the quetion right