Refund request takes too long

[Long Brown]

I have submitted a refund request over the past 4 days but have not received confirmation yet. All conditions are valid such as playing time under 2 hours, and I purchased the game on the 18th. I have submitted refund requests before and they were confirmed almost immediately. What is happening? Sorry for my poor English.

[Wolf Knight]

are the tickets still open?

[Ogami]

Can be multiple reasons. The sale just recently ended so they may have a huge backlog of refund requests to process.
And while its generally just a few hours till you get an answer to your refund request it may take up to a few days sometimes, even if no sale was happening.

Also, did you recently change or reset your Steam password? That adds a 72 hours delay to all Steam Support requests for a while as a security measurement.

In the end, as long as your refund request ticket is still listed as "open" here;
https://help.steampowered.com/en/wizard/HelpRequests

there is nothing to do but wait. They will come around to your request.

[Long Brown]

Originally posted by Wolf Knight:

are the tickets still open?

Yes, it's still open :(

[Long Brown]

Originally posted by Ogami:

Can be multiple reasons. The sale just recently ended so they may have a huge backlog of refund requests to process.
And while its generally just a few hours till you get an answer to your refund request it may take up to a few days sometimes, even if no sale was happening.

Also, did you recently change or reset your Steam password? That adds a 72 hours delay to all Steam Support requests for a while as a security measurement.

In the end, as long as your refund request ticket is still listed as "open" here;
https://help.steampowered.com/en/wizard/HelpRequests

there is nothing to do but wait. They will come around to your request.

Thank bro, I will wait

[J4MESOX4D]

I had this issue a couple of days ago where a ticket went unanswered for a few days so I cancelled the refund request and submitted a new one and it was accepted within 40 minutes. Sometimes Support can get bogged-down in tickets, other times the user may have a shadow-restriction and other times tickets may simply get missed.

As you are still comfortably within the two week period and if you don't have a cooldown, you may consider resubmitting because 4 days is quite a lot and it'll likely tot up even more.

[Long Brown]

Originally posted by J4MESOX4D:

I had this issue a couple of days ago where a ticket went unanswered for a few days so I cancelled the refund request and submitted a new one and it was accepted within 40 minutes. Sometimes Support can get bogged-down in tickets, other times the user may have a shadow-restriction and other times tickets may simply get missed.

As you are still comfortably within the two week period and if you don't have a cooldown, you may consider resubmitting because 4 days is quite a lot and it'll likely tot up even more.

I tried once on the 18th, and after waiting until the 20th, I canceled and requested a refund, and I'm still waiting until now.

[ErasedMuse]

Any updates? I am currently going through the same thing. I submitted a refund request three days ago (01/02).

[Mike]

This thread was quite old before the recent post, so we're locking it to prevent confusion.