How to refund paysafe purchase

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𝔹𝕠𝕣𝕚𝕤 Mar 7, 2024 @ 4:27am

€5 was taken from my 10€ paysafecard even though the purchase failed.
Please help me if you know something about this.

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Originally posted by Wolf Knight:

Originally posted by Pahve:
ok, but what to do if they don't?

you take it up with paysafe. when the purchase fails, steam does not get the money.

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Wolf Knight Mar 7, 2024 @ 4:28am

when a purchase fails, no money leaves the account. the bank puts a HOLD on the funds, after a few days the money gets released. if the funds are still held after a week, contact the bank/payment provider

𝔹𝕠𝕣𝕚𝕤 Mar 7, 2024 @ 6:08am

i added funds to my acc but i did not get anything but i lost 5€ from my paysafecard.

Wolf Knight Mar 7, 2024 @ 6:16am

Originally posted by Pahve:
i added funds to my acc but i did not get anything but i lost 5€ from my paysafecard.

again, what you see is a HOLD put on the funds. the hold lasts until the merchant (steam) and the payment provider (paysafe) get their information in order and make sure everything matches up. if things dont match up (failed purchase) the funds keep being held for a few days. the hold is done by the payment provider, not steam. this is standard practice for online payments (credit cards, debit cards, paypal, etc)

Last edited by Wolf Knight; Mar 7, 2024 @ 6:17am