steam community ban

[freaky]

Hello friends. I have just been banned from the community(not this account). The reason they show is a comment on someone's profile. As far as I remember, I wrote a comment once, it was "add me for trade". In the notification that comes, it says contact steam support. And when I contact steam support they close help request for no reason. does this mean my account will be community banned forever? just an "add me for trade" comment?

[d3str0y3r]

The ban notice will tell you how long it's for... It also tells you to contact Steam Support if you think its a mistake.

https://help.steampowered.com/en/

[freaky]

Originally posted by d3str0y3r:

The ban notice will tell you how long it's for... It also tells you to contact Steam Support if you think its a mistake.

https://help.steampowered.com/en/

brother as i said they close the help request after 5-10 minutes and also dont tell any time or how long is ban too

[Muppet among Puppets]

Originally posted by freaky:

it says contact steam support. And when I contact steam support they close help request for no reason

Secure the account, then try again.

Do a virus scan.

Check that the email and phone number on the steam account are still yours.

Deauthorize all devices https://store.steampowered.com/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://store.steampowered.com/twofactor/manage

Revoke the api key https://steamcommunity.com/dev/apikey

[Muppet among Puppets]

It could be that your comment was misunderstood as something else.
Or the "other person" who is on your account closing the tickets, also was the one who did something that caused the ban.

[Nx Machina]

Originally posted by freaky:

Hello friends. I have just been banned from the community(not this account). The reason they show is a comment on someone's profile. As far as I remember, I wrote a comment once, it was "add me for trade". In the notification that comes, it says contact steam support. And when I contact steam support they close help request for no reason. does this mean my account will be community banned forever? just an "add me for trade" comment?

Because the words "add me for trade" is viewed as a possible scam attempt.

Your other account may be compromised.

Do all the following to secure your account then re-contact Steam Support.

1. Scan for malware https://www.malwarebytes.com/

2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage

3. Change passwords from a clean computer

4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage

5. Revoke the API key at https://steamcommunity.com/dev/apikey (there should be NOTHING in the APIKEY)

[freaky]

Originally posted by Muppet among Puppets:

It could be that your comment was misunderstood as something else.
Or the "other person" who is on your account closing the tickets, also was the one who did something that caused the ban.

no brother there is no other one using my accound and also my account has not been hacked.It seems like steam support just doesnt seem to care

[Muppet among Puppets]

Originally posted by freaky:

Originally posted by Muppet among Puppets:

It could be that your comment was misunderstood as something else.
Or the "other person" who is on your account closing the tickets, also was the one who did something that caused the ban.

no brother there is no other one using my accound and also my account has not been hacked.It seems like steam support just doesnt seem to care

Even if they would not care, they dont do it in 10 minutes.

Secure your account, then try again.

[freaky]

Originally posted by Muppet among Puppets:

Originally posted by freaky:

no brother there is no other one using my accound and also my account has not been hacked.It seems like steam support just doesnt seem to care

Even if they would not care, they dont do it in 10 minutes.

Secure your account, then try again.

sure man,I will do as you say and inform what will happen next