GTAV gift

[Xylix]

A friend of mine purchased GTAV as a gift for me however steam says I already own the game (I don't unless you count the EGS version). I've tried looking through the licenses, deleted every file of the EGS version (including the launcher) and nothing is working.

[Xylix]

I'd like to also mention the error says
Note: You already own some products in "Grand Theft Auto V: Premium Edition & Great White Shark Card Bundle".

You will not receive extra copies of the following:
GTA V: Great White Shark Card (Starter Pack Bundle)
which is false, i do not own it.

[Dr.Shadowds 🐉]

For that to happen means you do own it, but you completely forgotten about it, and has went to support page to delete the game off the account, to undo this, simply visit support page, click on games, in the search bar type in game name, select the game, click on not in library, and should see option to restore game back to library.

If you didn't delete game via support page, open Steam client, click on view > hidden games, and see if you have it hidden, please disable any filter you have enable so you see all games that in hidden games.

If this a bug on redeeming gift, or game not showing up, relaunch your client to see if it appears.

Otherwise you can contact support for help.

[mako]

Originally posted by Xylix:

A friend of mine purchased GTAV as a gift for me however steam says I already own the game (I don't unless you count the EGS version). I've tried looking through the licenses, deleted every file of the EGS version (including the launcher) and nothing is working.

Хорош

[Xylix]

Originally posted by Dr.Shadowds 🐉:

For that to happen means you do own it, but you completely forgotten about it, and has went to support page to delete the game off the account, to undo this, simply visit support page, click on games, in the search bar type in game name, select the game, click on not in library, and should see option to restore game back to library.

If you didn't delete game via support page, open Steam client, click on view > hidden games, and see if you have it hidden, please disable any filter you have enable so you see all games that in hidden games.

If this a bug on redeeming gift, or game not showing up, relaunch your client to see if it appears.

Otherwise you can contact support for help.

I never owned gtav before, and it isnt in my hidden games.

[Dr.Shadowds 🐉]

Originally posted by Xylix:

Originally posted by Dr.Shadowds 🐉:

For that to happen means you do own it, but you completely forgotten about it, and has went to support page to delete the game off the account, to undo this, simply visit support page, click on games, in the search bar type in game name, select the game, click on not in library, and should see option to restore game back to library.

If you didn't delete game via support page, open Steam client, click on view > hidden games, and see if you have it hidden, please disable any filter you have enable so you see all games that in hidden games.

If this a bug on redeeming gift, or game not showing up, relaunch your client to see if it appears.

Otherwise you can contact support for help.

I never owned gtav before, and it isnt in my hidden games.

You checked the steam support section?
https://help.steampowered.com/en/wizard/HelpWithGame/?appid=271590

Otherwise like I said contact support for help.

[Jarek has quit gaming]

It's working as intended.

Your friend did not buy the gift through Steam. It's not possible to gift that bundle with the Shark cards included.

You wrote it says:

Note: You already own some products in "Grand Theft Auto V: Premium Edition & Great White Shark Card Bundle".

You will not receive extra copies of the following:
GTA V: Great White Shark Card (Starter Pack Bundle)

It only says you will not recieve an extra copy of the shark card pack.

Did you click accept? Or did you cancel it because you thought you wouldn't get anything at all?

If so, you can just accept it and you will recieve the main game.