Krepe 26 ENE 2024 a las 12:57
Lost account (help recovery)
I ve had an old account witch i forgot the email i ve been using but still remember the name and password.
Still i can't log in because of the steam guard code, it s there any way to recover it, i think the email adress might be even deleted.
When i get the recovery page via steam every time I use my account name it says

"The email address or phone number you entered is invalid. Please try again."

the question that it is asking me is

"Enter your account name, previous email address or phone number"

I do not have the email address anymore and never set up a phone number to the account. how do I open a support ticket. Stuck in this loop with no contact button.
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Krepe 26 ENE 2024 a las 13:07 
Publicado originalmente por Aluvard:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560
Aluvard with all due respect i cannot get past the
"Enter your account name, previous email address or phone number"
When trying to recover via account name
magicISO Sweden 26 ENE 2024 a las 13:09 
Publicado originalmente por Krepe:
I ve had an old account witch i forgot the email i ve been using but still remember the name and password.
Still i can't log in because of the steam guard code, it s there any way to recover it, i think the email adress might be even deleted.
When i get the recovery page via steam every time I use my account name it says

"The email address or phone number you entered is invalid. Please try again."

the question that it is asking me is

"Enter your account name, previous email address or phone number"

I do not have the email address anymore and never set up a phone number to the account. how do I open a support ticket. Stuck in this loop with no contact button.
You must be logged out of all accounts to start the account recovery process.

You don't need access to the email, phone or password currently tied to the hijacked/hacked account for this to work. Just pick the "I do not have access..." or a similar option when asked.

And to help you sign-in: https://help.steampowered.com/en/wizard/HelpWithLogin

A step by step guide to the recovery process:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560
Aluvard 26 ENE 2024 a las 13:12 
Publicado originalmente por Krepe:
Publicado originalmente por Aluvard:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560
Aluvard with all due respect i cannot get past the
"Enter your account name, previous email address or phone number"
When trying to recover via account name
Type your mail/phone number and then go with all steps (I've no longer have an access to this) till you get to step 7. Then in ticket to support describe everything what you've mentioned here + add info that can serve as a proof of you being the owner of that account.

Última edición por Aluvard; 26 ENE 2024 a las 13:15
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Publicado el: 26 ENE 2024 a las 12:57
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