HELP my friends Sims 3 launcher has a virus!!!

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ShadowFlame Mar 11, 2016 @ 9:34am

My friend just got a new PC and everytime he clicks on the launcher for the Sims 3 he gets pop ups advertisements and script errors he uninstalled and reinstalled it and webroot and malware bytes says theres no issues please help i have no idea what to do!!!!!

heres the errors that keep popping up

system alert your computer is infected with adware or malware causing you to see this popup this may happen due to obsolete virus protection to fix please call system support at 1-844-438-9402 please ensure that you donot restart your computer to prevernt data loss possibility of data and identity theft if not fixed immeaditly
Script error
Line 1
Char 2605
Error Acess is denied
Code 0
URL none listed
that repeats itself 4 times and then it says
security alert
the idenitiy of this website or integrity of this connection cannot be verified
the security certificate is from a trusted authority
this security certificate has expired or is not yet valid
this security certificate has a valid name matching the name of the page you are trying to view
do you want to proceedf?
it also says
security alert
revocation information for the security certificate for this site is not avalible do you want to proceed?
it also says
script error
Line 66
char 3
error 'return' statement outside of function
code 0
URL: https://domainsearchnow.org/ads101/firewallerror.php?
&_rTn5qsk4=323654876954265
^i think that is the issue^
and then McAfee keeps showing up (i dont know why he still has it installed i told him to uninstall that and now we cant even find it in programs and features)

Edit: just found this in the script errors
line 0
char 0
error: script error
code 0
URL: http://asrvvv-a.akamaihd.net/get?
addonname=DNSUnlocker&clientuid=&subID=77001&affod=95
60&subaffid=1011&href=http%3A%2F%

script error
line 5
char 9
error: object doesnt support property or method 'starts with'
code 0

Last edited by ShadowFlame; Mar 11, 2016 @ 10:22am

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Showing 1-11 of 11 comments

Cathulhu Mar 11, 2016 @ 9:35am

Why isn't your friend posting this with useful information like quoted error messages and/or screenshots?

ShadowFlame Mar 11, 2016 @ 9:37am

were on skype sharing screens

Last edited by ShadowFlame; Mar 11, 2016 @ 9:59am

Cathulhu Mar 11, 2016 @ 9:38am

Tell your friend to post himself.

ShadowFlame Mar 11, 2016 @ 9:39am

he doesnt know alot about computers this is his first computer ever and hes 18! it was a gift from his family he also isnt the best at reading and i have no idea what to do for him at this point thats why im asking the steam community

Last edited by ShadowFlame; Mar 11, 2016 @ 10:00am

Muppet among Puppets Mar 11, 2016 @ 11:41am

The computer is infected with a rogue antivirus.

ShadowFlame Mar 11, 2016 @ 2:00pm

yeah sadly his entire pc and crashed it when we ran another anti-virus he had to factory reset the whole computer it was the only way to save it but it works fine now but thank you atleast i know what the cause is now he didnt have very good anti-virus but hes getting better anti virus now his girlfriends going to buy it for him and he has a free trial of it right now so he should be ok were currently reinstalling steam and skype ect ect

Last edited by ShadowFlame; Mar 11, 2016 @ 2:14pm

Finn Mar 11, 2016 @ 4:51pm

Never use the AV That comes with the pc they are never anygood and more likely causes more problems then it solves.. Speaking from experiance.. Or anything "free" for that matter.