can someone help me fast

[Belte til pappa]

so i looked at my e-mail and i saw multiple steam mails in german. i come from norway and my steam is set to english so i tought this couldnt be me. when i checked the mails it said that someone has purchased 3 games using my account and i have my mothers credit card saved on my steam so i am ♥♥♥♥ed, and with the oil crysis that is going on in norway this is going to hit me and my family hard. i have looked many places on how to find the hacker but i have no clue. the only thing i know is that the gifts was sendt to a user named rwir. it says that he is from canada but i think the whole account is fake. so if anyone can help me thank you sorry for bad english

[Anarchy]

[AVINE]

Remove the credt card from your account and change the password, and check if any purcahses were made, (if so, contact Steam Support)

[JT]

Contact Steam Support, refund all the games immediately, change all your passwords and scan your computer.

Then tell your mother what happened, get them to contact the bank and request a chargeback for fraudulent purchases for each of the games bought.

[Belte til pappa]

Originally posted by Garrus "The Situation" Vakarian:

Remove the credt card from your account and change the password, and check if any purcahses were made, (if so, contact Steam Support)

i have done that but i want to catch the guy that used the card to buy 3 games

[Belte til pappa]

Originally posted by 12a:

Contact Steam Support, refund all the games immediately, change all your passwords and scan your computer.

Then tell your mother what happened, get them to contact the bank and request a chargeback for fraudulent purchases for each of the games bought.

how do i contact steam? do they have a number i can call

[shiel]

Originally posted by 12a:

Contact Steam Support, refund all the games immediately, change all your passwords and scan your computer.

Then tell your mother what happened, get them to contact the bank and request a chargeback for fraudulent purchases for each of the games bought.

If he does the chargeback his account will end up locked.

Originally posted by dr.negro:

how do i contact steam? do they have a number i can call

No, you have to make a ticket with Steam support
https://support.steampowered.com/kb_article.php?ref=1223-qroc-4460

[JT]

Originally posted by shiel:

Originally posted by 12a:

Contact Steam Support, refund all the games immediately, change all your passwords and scan your computer.

Then tell your mother what happened, get them to contact the bank and request a chargeback for fraudulent purchases for each of the games bought.

If he does the chargeback his account will end up locked.

Well what does he want to happen, have his mother be put in a financially unfavourable position or them have the money back and him requiring a second account for some games?

Of course the ideal solution would be that Steam Support allows his to do the refunds as they were fraudulent but who knows, a chargeback may very well be his only option.