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I had the same problem you describe, but with another game.
Were you able to solve it??
Thank you, good bye!
he still has the game. he now has 71 hours in game. he did not get a refund.
you can try but you will not get a refund if you go over the 2 hours and 2 weeks limit.
valve does not know that. there is no way for them to know. they see your "hours played" and that is it.
what game?
The game probably stayed "open" like a process in windows, but I was not playing. I could'nt even finish a single battle, and the two days later steam said I have been playing for 16 hours.