Game Playtime Error. Please Help!

[MAJ R J Shin]

I recently got the game Mortal Kombat X from a friend as a gift and immediately downloaded it since i was hyped. But then i realised I couldnt run it on my computer since i only have an i3. I was upset as i launched the game in my background and it didnt launch, nor could i close it so i spent so much time trying to fix it. It kept running as a background process and now the playtime has reached 64 hrs even though i have made no progress in the game. When i learned about steam refunds, i asked my friend to contact them to ask for a refund as neither of us could play, and i told him to inform them of the playtime issue so the would perhaps make an exception. (for the 2hrs limit playtime rule) However, they did not allow the refund. This is really frustrating as my friend spent 60S$ on the game and it really is a lot of money wasted. I dont know what to do. Please help

[ReBoot]

Contact Steam support and explain what happened.

[Champol]

Hi KirigayaBlaze,
I had the same problem you describe, but with another game.
Were you able to solve it??

Thank you, good bye!

[cSg|mc-Hotsauce]

Originally posted by Champol:

Hi KirigayaBlaze,
I had the same problem you describe, but with another game.
Were you able to solve it??

Thank you, good bye!

he still has the game. he now has 71 hours in game. he did not get a refund.

you can try but you will not get a refund if you go over the 2 hours and 2 weeks limit.

[Champol]

yeah, but i went over the 2 hours because of a Steam issue, not because I played more than two hours... =/

[cSg|mc-Hotsauce]

Originally posted by Champol:

yeah, but i went over the 2 hours because of a Steam issue, not because I played more than two hours... =/

valve does not know that. there is no way for them to know. they see your "hours played" and that is it.

what game?

[Champol]

Worms WMD.
The game probably stayed "open" like a process in windows, but I was not playing. I could'nt even finish a single battle, and the two days later steam said I have been playing for 16 hours.

[Aaron Hotchner]

haha