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KEKW Feb 11, 2016 @ 5:09am
Forgot my password, deleted steam app how can I change my password? help please
So I forgot my password but I still got my recovery code on mobile authenticator but when
I try to change my password they ask me for the two-factor authentication code which I do not know of?

first of all whenever I try to disable my steam mobile authenticator because I deleted the steam app on my phone they require me to enter my password which I completely forgot

second how can i change my password if they require me to enter a two-factor authentication code?

Steam did not think thoroughly about the loopings of this thing its like an endless loop of me trying to change my password. Anyone please help
Last edited by KEKW; Feb 11, 2016 @ 5:10am
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Showing 1-12 of 12 comments
eram Feb 11, 2016 @ 5:11am 
Use the recovery code to remove 2 step then revert to email steam guard to change your password.
ReBoot Feb 11, 2016 @ 5:13am 
Correction: Uninstalling the mobile app whilst forgetting your password is something you didn't think through.
Anyway, contact Steam support.
StickyPawz Feb 11, 2016 @ 5:16am 
KEKW Feb 11, 2016 @ 11:36pm 

Originally posted by eram:
Use the recovery code to remove 2 step then revert to email steam guard to change your password.

hi eram where do i input the recovery code to remove the 2 step? Cuz its driving me crazy how to change my other accounts password :|
KEKW Feb 11, 2016 @ 11:36pm 
Originally posted by ReBoot:
Correction: Uninstalling the mobile app whilst forgetting your password is something you didn't think through.
Anyway, contact Steam support.

im pretty sure that I had my password ready all the time , I just dont remember if I changed my password again. Im just revolving around 3 passwords at maximum...
ReBoot Feb 11, 2016 @ 11:38pm 
I don't change mine, ever. Had the same for years, my Steam account is still safe
KEKW Feb 12, 2016 @ 4:52am 
Originally posted by Mittenz:
Did you try this link?: I forgot my Steam Account name or password

yes i have. thats where it leads to my problem

they want a authenticator code for changing my password while i dont have the authenticator anymore

while when i want to disable my authenticator they want me to enter my password which i dont remember anymore...
Tev Feb 12, 2016 @ 4:59am 
Originally posted by KEBBIE-SAMA:
Originally posted by Mittenz:
Did you try this link?: I forgot my Steam Account name or password

yes i have. thats where it leads to my problem

they want a authenticator code for changing my password while i dont have the authenticator anymore

while when i want to disable my authenticator they want me to enter my password which i dont remember anymore...
Do you have the phone number still?

If you do, here:
https://help.steampowered.com/#HelpWithLoginInfo?nav=authenticator

You can remove the authenticator via that.
KEKW Feb 12, 2016 @ 11:52am 
Originally posted by Teutep:
Originally posted by KEBBIE-SAMA:

yes i have. thats where it leads to my problem

they want a authenticator code for changing my password while i dont have the authenticator anymore

while when i want to disable my authenticator they want me to enter my password which i dont remember anymore...
Do you have the phone number still?

If you do, here:
https://help.steampowered.com/#HelpWithLoginInfo?nav=authenticator

You can remove the authenticator via that.

yes i have the phone number still in tact with me will try that link asap
KEKW Feb 12, 2016 @ 11:56am 
Originally posted by Teutep:
Originally posted by KEBBIE-SAMA:

yes i have. thats where it leads to my problem

they want a authenticator code for changing my password while i dont have the authenticator anymore

while when i want to disable my authenticator they want me to enter my password which i dont remember anymore...
Do you have the phone number still?

If you do, here:
https://help.steampowered.com/#HelpWithLoginInfo?nav=authenticator

You can remove the authenticator via that.

even when I have both my phone number and my recovery code saved for that account
it asks me for the account's password.... there is this loop that steam did not think about..
now how am I gonna change my password. Seems like there is a programming error with this one...
KEKW Feb 12, 2016 @ 11:58am 
Originally posted by eram:
Try here
https://store.steampowered.com/phone/manage
bro I cant login my steam account how will i be able to access that link ._."

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Date Posted: Feb 11, 2016 @ 5:09am
Posts: 12