Steam account suspected for fraudulently activity

[Cupcake17]

So today I saw when I launched the steam client, this message
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Steam Support Alert for fr0st_p1xel - 4 February
This account appears to have been used for fraudulent activity.

Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you.



This account will have restricted functionality until this issue is resolved.

Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.

More info on this topic is available here: Steam Terms of Service Agreement.
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And I did contact steam support for that, got an email saying that check for discussion forums and your issue may be solved according to our knowledge base.
I have made a ticket for the issue but why did I got banned even if I didn't do any fraud?
It doesn't say whether it is a permanent or temporary ban, most probably temporary since it says 'until issues is resolved'.
Did anyone else had this problem? If yes then please help me solving this if you already did.

Thank you for your support.

[Pheace]

These tend to be permanent till resolved and are often the result of chargebacks, either for a game/virtual items you bought personally directly from Steam or perhaps games/items you traded for or bought from 3rd party sites.

[Cupcake17]

Originally posted by Pheace:

These tend to be permanent till resolved and are often the result of chargebacks, either for a game/virtual items you bought personally directly from Steam or perhaps games/items you traded for or bought from 3rd party sites.

Thanks a lot for replying. I purchased the items from steam, but the ones I purchased from the 3rd party that is humble bundle, they are still in my library and I can use them but the other ones show me to pruchase them.

[Darren]

So the games you purchased on Steam are no longer in your library? Did you use the same payment method with both stores? Is it possible somone charged back your Steam purchases?

[Cupcake17]

Originally posted by Darren:

So the games you purchased on Steam are no longer in your library? Did you use the same payment method with both stores? Is it possible somone charged back your Steam purchases?

Well, I did use the same payment method, and pretty sure I didn't request a refund. The games I purchased on steam are in my library but shows the button 'purchase' instead of 'play'.

[Pheace]

Originally posted by Fr0st_P1xel:

Originally posted by Darren:

So the games you purchased on Steam are no longer in your library? Did you use the same payment method with both stores? Is it possible somone charged back your Steam purchases?

Well, I did use the same payment method, and pretty sure I didn't request a refund. The games I purchased on steam are in my library but shows the button 'purchase' instead of 'play'.

Check with your payment method (call) because it sounds like the purchases were undone for some reason.

[Cupcake17]

Originally posted by Pheace:

Originally posted by Fr0st_P1xel:

Well, I did use the same payment method, and pretty sure I didn't request a refund. The games I purchased on steam are in my library but shows the button 'purchase' instead of 'play'.

Check with your payment method (call) because it sounds like the purchases were undone for some reason.

Yeah this morning I got 14 mails for each thing I purchased saying they got refunded and the bacnk account will recieve the refund in several days. Dunno why they got undone, never requested a refund as I said.

[pike]

those arent refunds , those are chargebacks , that's the fraud , until you make good on those purchases you will be restricted

[Cupcake17]

Originally posted by pike:

those arent refunds , those are chargebacks , that's the fraud , until you make good on those purchases you will be restricted

Do you know how I make them good or something?

[Pheace]

Originally posted by Fr0st_P1xel:

Originally posted by pike:

those arent refunds , those are chargebacks , that's the fraud , until you make good on those purchases you will be restricted

Do you know how I make them good or something?

Call your payment service and tell them to undo the chargebacks.

[pike]

contact your bank , and allow the payment to go through ,
contact / steam support and ask them what they want you to do to fix it

[Cupcake17]

Originally posted by Pheace:

Originally posted by Fr0st_P1xel:

Do you know how I make them good or something?

Call your payment service and tell them to undo the chargebacks.

Thanks a lot for the info! way faster than steam support itself. Hope this works. Thanks again for being responsive.