Steam charged me for a purchase that did not go through

[Lawrance]

Last night I was trying to buy XCOM 2, during the checkout process I entered part of my debit card info wrong so the transaction was declined. I decided to hold off purchasing it after that to sell some stuff on the Market first. I checked my checking account today to discover Steam charged me anyways and to add insult to injury I dont even have the game in my library. Can anyone tell me what I should do to rectify this? I dont want to issue a chargeback but if I cant get this resolved qucikly I will be forced to do so.

[Snapjak]

Do nothing as it's a hold not a purchase.

[Silicon Vampire]

probably just a hold from the bank and will be returned at their discretion. try calling them and asking...

[Lawrance]

Originally posted by Snapjak:

Do nothing as it's a hold not a purchase.

Do you know how long it usually takes for holds from Steam to pass?

[Silicon Vampire]

it is not Steam but the bank and it depends on the bank...

[Snapjak]

Originally posted by Lawrance Cohen:

Originally posted by Snapjak:

Do nothing as it's a hold not a purchase.

Do you know how long it usually takes for holds from Steam to pass?

It is entirely up to the individual financial institution. Some have a day, some a week, some who knows. You'd have to ask them as they are holding the money, not Valve.

[T@F]

Normally 3-5 working days the bank holds onto the money.

[Lawrance]

Ok, I just got off the phone with my bank and they are saying that this is NOT a hold, that Steam has presented the transaction for payment, and without input from Steams end, this transaction WILL go through and that without input from Steam there is nothing they can do. I know that Steams customer support it notoriously slow, and by the time I get a reply from them the transaction will have gone through, knowing that what are my options?

[CaoSong]

I'm mostly curious how did they charge your card if the info you entered was wrong and thus got declined? Either you actually entered your info correctly and the charge went through as it normally should, or you entered the info incorrectly and they wouldn't be able to charge you at all cause it's not like they guessed which part you enter incorrectly and then guessed what the correct info was to fix it and charge you.

[Snapjak]

Go here, see what it says.
https://store.steampowered.com/account/

[TirithRR]

If it is not listed as a successful transaction on Steam, then Steam will not take your money.

The banks always tend to say it, cause they don't actually see much else on their end. But when Steam is "given" the money they will refuse it and the money will go back to you.

Let the system work its way out. They always do.

[Lawrance]

Originally posted by CaoSong:

I'm mostly curious how did they charge your card if the info you entered was wrong and thus got declined? Either you actually entered your info correctly and the charge went through as it normally should, or you entered the info incorrectly and they wouldn't be able to charge you at all cause it's not like they guessed which part you enter incorrectly and then guessed what the correct info was to fix it and charge you.

I am trying to figure that out a well. The reason it did not go through it that I input my cards security code incorrectly during checkout, which made steam say the purchase was declined. My bank is saying that when Steam sent the request for payment the security code is not part of the info that was sent so autorization was granted.

[TirithRR]

Originally posted by Lawrance Cohen:

Originally posted by CaoSong:

I'm mostly curious how did they charge your card if the info you entered was wrong and thus got declined? Either you actually entered your info correctly and the charge went through as it normally should, or you entered the info incorrectly and they wouldn't be able to charge you at all cause it's not like they guessed which part you enter incorrectly and then guessed what the correct info was to fix it and charge you.

I am trying to figure that out a well. The reason it did not go through it that I input my cards security code incorrectly during checkout, which made steam say the purchase was declined. My bank is saying that when Steam sent the request for payment the security code is not part of the info that was sent so autorization was granted.

All that is required to actually attempt the charge is the card number.

Once the charge is attempted, it checks things like security code, expiration date, billing address, etc. What exactly is checked depends on the retailer, and bank to an extent, but mostly the retailer and their agreement with the credit card company (not the bank).

Once the charge is attempted, the funds are instantly set aside, to avoid another transaction happening in the same time from trying to take the same funds.

Then the security checks are ran. And the chioce is made per the agreement of the credit card company and the retailer whether it's valid or not.

What happens to the funds is determined later once the transaction is fully processed and resolved.