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mikistroz May 18, 2020 @ 3:55am
BSOD when downloading/installing games. (NETIO.SYS)
Hello. I have a weird issue with Steam - I get a blue screen on my computer every time I turn on Steam and start downloading games. It's very infuriating because it lengthens the process of installing a game, and restarting the computer so often is just tiresome.

I tried out many fixes that helped others, but they didn't seem to do anything for me. I updated my drivers using ITL Driver Updater, my Windows is up to date too, I turned off my antivirus (Bitdefender), I also tried reinstalling Steam, but none of these things helped me and I still run into the same issue.

The error I get is System_Service_Exception (NETIO.SYS). Note that it doesn't occur when I'm playing Steam games, nor when I'm downloading in different clients or a web browser. Is there anything I can do without reinstalling the system from the ground up?

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Showing 1-6 of 6 comments
DirtyFishy May 18, 2020 @ 3:57am 
Work your way through this page. It may resolve your issue.
https://windowsreport.com/windows-10-error-netio-sys/
#1
mikistroz May 18, 2020 @ 4:52am 
Alright, I limited my download speed in downloading settings and it's all stable now. I don't know why, but it's working. Now i need to figure out how to remove the cap and still have it working.
#2
yankee_clipper May 28, 2020 @ 4:44pm 
I got the same issue, it doesn't happen if the game needs less than 3GB of downloading. Will try out the download speed cap.
Last edited by yankee_clipper; May 28, 2020 @ 4:51pm
#3
yankee_clipper May 28, 2020 @ 5:20pm 
I'll be damned, it worked. Lowered the limit to 10 MB/s and if before it had BSOD in every 3-5 minutes when downloading from 3 to 8 GB of a 21 GB game, then the last 13 went without any hitch.

Many thanks, mikistroz!
Last edited by yankee_clipper; May 29, 2020 @ 2:24am
#4
76561198398441858 Aug 13, 2020 @ 9:24am 
Got similar problem, was downloading a game to my C driver with full speed :/ I'll try to cap and see if it solves the issue. Happy to know I'm not the only one.
#5
MancSoulja Aug 13, 2020 @ 9:27am 
Originally posted by islam000adel:
Got similar problem, was downloading a game to my C driver with full speed :/ I'll try to cap and see if it solves the issue. Happy to know I'm not the only one.

Check your LAN/WLAN drivers.
Last edited by MancSoulja; Aug 13, 2020 @ 9:27am
#6
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: May 18, 2020 @ 3:55am
Posts: 6
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