Steam Support is closing my Tickets

[Shayanek]

Hi, got game The Day Before yesterday. Didn't even launch it for a minute. I requested a game refund for my Steam Wallet. Steam closed my ticket. Did it 2nd, 3rd time - they closed it in 1min. I wrote an email to steam - told me to create support ticket. I did it, it got closed in few min. No answers, nothing. I checked if I got community ban or something - nothing. Anybody has same issue?

[HikariLight]

Support ALWAYS will give a reason when they close the ticket.
So unless your omitting that, then that means someone else has access to your account and is closing those tickets.

[J4MESOX4D]

If your tickets are closing by themselves then your account is compromised and scammers idle-sitting are bot-closing them. You have some truly terrible scam sites in your name history so it's of no wonder.

Do the steps here to secure your account and kick the hijackers out:-

1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

and then submit a new ticket and it should stick.

[Shayanek]

Originally posted by HikariLight:

Support ALWAYS will give a reason when they close the ticket.
So unless your omitting that, then that means someone else has access to your account and is closing those tickets.

I see this for a first time. never had any issue like this one. I wrote lots of support tickets, but IDK this time is so weird. What should I do

[Cathulhu]

You were already told what to do.

[Shayanek]

Originally posted by Cathulhu:

You were already told what to do.

I replied and in the same time J4mesox did. I already did those steps. And my ticket isn't closed since 4min. I have no clue W*T was that lol. Might be that somebody was on my account -.-

[Shayanek]

Originally posted by J4MESOX4D:

If your tickets are closing by themselves then your account is compromised and scammers idle-sitting are bot-closing them. You have some truly terrible scam sites in your name history so it's of no wonder.

Do the steps here to secure your account and kick the hijackers out:-

1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

and then submit a new ticket and it should stick.

I really do appreciate your help!

[Cathulhu]

Originally posted by Shayanek:

Might be that somebody was on my account -.-

Might? That is a certainty.

[Shayanek]

Originally posted by Cathulhu:

Originally posted by Shayanek:

Might be that somebody was on my account -.-

Might? That is a certainty.

Have NO IDEA how! I do have steam guard. I have strong password. My acc is pretty expensive in stuff, I am wondering what smb was trying to do, and what business was he doin. Just closing my supp tickets? lol

[Cathulhu]

SteamGuard and a strong password won't help you if you leak your credentials on a phishing website.
At one point they'd have contacted you with someone nonsense and gotten you to trade your stuff, only to cancel the trade and re-create it with a new target when you get your phone to confirm the trade.

[Shayanek]

Originally posted by Cathulhu:

SteamGuard and a strong password won't help you if you leak your credentials on a phishing website.
At one point they'd have contacted you with someone nonsense and gotten you to trade your stuff, only to cancel the trade and re-create it with a new target when you get your phone to confirm the trade.

Thats crazy, I really appreciate your time and help!

[Lilim]

Originally posted by Shayanek:

Originally posted by Cathulhu:

Might? That is a certainty.

Have NO IDEA how!

Look at your name history .

[J4MESOX4D]

Originally posted by Shayanek:

Originally posted by Cathulhu:

Might? That is a certainty.

Have NO IDEA how! I do have steam guard. I have strong password. My acc is pretty expensive in stuff, I am wondering what smb was trying to do, and what business was he doin. Just closing my supp tickets? lol

You gave away your credentials to a string of scam sites previous which included the old guard codes and/or you accepted a login to a fake site after having your credentials phished. Either way you've been very fortunate to find out you were hijacked this way than rather seeing your inventory rinsed.

Steam Guard is just an extra security layer - it does not magically prevent you from being compromised so stop using those 3rd party sites because once your credentials are captured then your account can be hijacked without your knowledge.

[Shayanek]

Originally posted by Lilim:

Originally posted by Shayanek:

Have NO IDEA how!

Look at your name history :hp_kyu:.

That was 12years ago. But you are right, i was logged on those websited. I changed my API, and deactivate all devices.

[Shayanek]

Originally posted by J4MESOX4D:

Originally posted by Shayanek:

Have NO IDEA how! I do have steam guard. I have strong password. My acc is pretty expensive in stuff, I am wondering what smb was trying to do, and what business was he doin. Just closing my supp tickets? lol

You gave away your credentials to a string of scam sites previous which included the old guard codes and/or you accepted a login to a fake site after having your credentials phished. Either way you've been very fortunate to find out you were hijacked this way than rather seeing your inventory rinsed.

Steam Guard is just an extra security layer - it does not magically prevent you from being compromised so stop using those 3rd party sites because once your credentials are captured then your account can be hijacked without your knowledge.

This make sense, I'll change my password just in case. You guys are really good people. Thank you guys!

[Cathulhu]

Originally posted by J4MESOX4D:

If your tickets are closing by themselves then your account is compromised and scammers idle-sitting are bot-closing them. You have some truly terrible scam sites in your name history so it's of no wonder.

Do the steps here to secure your account and kick the hijackers out:-

1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

and then submit a new ticket and it should stick.

You are supposed to do ALL steps.