Every game crashes and sometimes pc will bluescreen

Iceira Dec 8, 2023 @ 9:00am

Ask Hardware and Operating Systems
And be lucky if someone will explan you all the missing information you dont provide.
https://steamcommunity.com/discussions/forum/11/

You might be a experts in pc and all is fine, but you dont tell us anything here,

Ask every game devs, they have support, and be lucky if someone will tell you own pc issue, thats how we all learn this years ago.

Last edited by Iceira; Dec 8, 2023 @ 9:04am

#1

𝖘𝖍1𝖆𝖉𝖔𝖜 Dec 8, 2023 @ 9:06am

sd

#2

Dr.Shadowds 🐉 Dec 8, 2023 @ 9:22am

Please list these things
Cpu:
GPU:
MB:
PSU:
RAM:

If you have any extra things like special controll RGB, side mini screen in your case, and such that can be good to know as well.

Did this happen after an windows or video driver update?

What did the windows error / blue screen message say? Can try checking windows log.

#3

Hennix Dec 8, 2023 @ 10:32am

top left steamclient click
/help/systeminformation
copy all and post it here

#4

pengel_tz Dec 8, 2023 @ 10:51am

Hey, same here. I´m providing you my pc infos and hope to get some help. Thanks. Problem: Game always crashes after 10 min gameplay. Before it works very well, no chrashes. The crashes started with an update before ca. 3 months. Greets! "C:\Users\phili\OneDrive\Desktop\DxDiag.txt"

#5

Cathulhu Dec 8, 2023 @ 10:52am

No one here has access to your harddrive.

Please do the instructions provided by Hennix.

Last edited by Cathulhu; Dec 8, 2023 @ 10:52am

#6

pengel_tz Dec 8, 2023 @ 10:53am

System Information
------------------
Time of this report: 12/8/2023, 19:21:21
Machine name: DESKTOP-FKTV3B9
Machine Id: {A6E551F3-978D-4448-A8A3-78FD855821F3}
Operating System: Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
Language: German (Regional Setting: German)
System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.
System Model: 930QDB
BIOS: P13AKH.028.230403.KS (type: UEFI)
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 7866MB RAM
Page File: 16346MB used, 2565MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.4.7
DxDiag Version: 10.00.22621.0001 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

#7

pengel_tz Dec 8, 2023 @ 10:54am

Display Devices
---------------
Card name: Intel(R) Iris(R) Xe Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) Iris(R) Xe Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_9A49&SUBSYS_C1A6144D&REV_01
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4060 MB
Dedicated Memory: 128 MB
Shared Memory: 3932 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.679688,0.320312), Green(0.237305,0.722656), Blue(0.139648,0.049805), White Point(0.304688,0.321289)
Display Luminance: Min Luminance = 0.004600, Max Luminance = 616.919373, MaxFullFrameLuminance = 400.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SDC4156
Native Mode: 1920 x 1080(p) (59.997Hz)
Output Type: Internal
Monitor Capabilities: HDR Supported (BT2020RGB Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: AdvancedColorSupported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_57ce179e0ee5edd3\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_57ce179e0ee5edd3\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_57ce179e0ee5edd3\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_57ce179e0ee5edd3\igd12umd64.dll
Driver File Version: 30.00.0101.2079 (English)
Driver Version: 30.0.101.2079
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.0
Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False
Displayable: Not Supported
Graphics Preemption: Primitive
Compute Preemption: Thread group
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 26.05.2022 01:00:00, 1774176 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-D909-11CF-E27F-C3E1AEC2D335}
Vendor ID: 0x8086
Device ID: 0x9A49
SubSys ID: 0xC1A6144D
Revision ID: 0x0001
Driver Strong Name: oem190.inf:5f63e5348b96c4a0:iTGLD_w10_DS:30.0.101.2079:PCI\VEN_8086&DEV_9A49&SUBSYS_C1A6144D
Rank Of Driver: 00CF0001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 {E07EC519-E651-4CD6-AC84-1370CCEEC851} {BCC5DB6D-A2B6-4AF0-ACE4-ADB1F787BC89} DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT {C528916C-C0AF-4645-8CB2-372B6D4ADC2A} {91CD2D6E-897B-4FA1-B0D7-51DC88010E0A} {97688186-56A8-4094-B543-FC9DAAA49F4B} {1424D4DC-7CF5-4BB1-9CD7-B63717A72A6B} {C346E8A3-CBED-4D27-87CC-A70EB4DC8C27} {FFC79924-5EAF-4666-A736-06190F281443} {464BDB3C-91C4-4E9B-896F-225496AC4ED6} {9B31316B-F204-455D-8A8C-9345DCA77C01} {AFE4285C-AB63-4B2D-8278-E6BAACEA2CE9} {277DE9C5-ED83-48DD-AB8F-AC2D24B22943} {04C5BA10-4E9A-4B8E-8DBF-4F4B48AFA27C} {0ACEF8BC-285F-415D-AB22-7BF2527A3D2E} {24D19FCA-C5A2-4B8E-9F93-F8F6EF15C890} {353ACA91-D945-4C13-AE7E-469060FAC8D8} {28566328-F041-4466-8B14-8F5831E78F8B} {6B4A94DB-54FE-4AE1-9BE4-7A7DAD004600} {B8B28E0C-ECAB-4217-8C82-EAAA9755AAF0} {8732ECFD-9747-4897-B42A-E534F9FF2B7A} {E139B5CA-47B2-40E1-AF1C-AD71A67A1836} {056A6E36-F3A8-4D00-9663-7E9430358BF9}

#8

Tristin Dec 8, 2023 @ 10:55am

If problem did exist in hardware / building, then it likely would've revealed the problem almost immediately. But sure problem could occur later. Bluescreen is something that is very rare these days to happen unless you got issues with faulty low level codes(as said, rare) or hardware.

From get-go, I'd check to do manual driver installations. Then if that doesn't work, just reformat the OS, as it can be faster to resolve. Then after, you'd know if it actually was faulty hardware. You'll have to test each hardwares one by one starting with the highly probable faulty one.

Last edited by Tristin; Dec 8, 2023 @ 10:55am

#9

pengel_tz Dec 8, 2023 @ 10:55am

Extension Drivers:
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_b53d9b5a2686c4ab\iigd_ext.inf
Driver Version: 30.0.101.2079
Driver Date: 05/26/2022
Driver Provider: Intel Corporation
Catalog Attributes: Universal:False Declarative:True
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_93b29f7587ebd284\iigd_ext.inf
Driver Version: 27.20.100.9415
Driver Date: 03/22/2021
Driver Provider: Intel Corporation
Catalog Attributes: Universal:N/A Declarative:True
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A

-------------
Sound Devices
-------------
Description: Lautsprecher (Realtek(R) Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0298&SUBSYS_144DC1A6&REV_1001
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: RTKVHD64.sys
Driver Version: 6.0.9394.1 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 09.08.2022 01:00:00, 6322912 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Need more information? ThX

#10

Cathulhu Dec 8, 2023 @ 11:02am

That laptop is not suitable for gaming.
A low powered quadcore, only 8GB RAM which is also shared with the integrated videochip.
The lack of a dedicated videocard only makes it worse.

#11

Dr.Shadowds 🐉 Dec 8, 2023 @ 12:13pm

Still waiting on OP to reply to my early post.

Originally posted by Cathulhu:
That laptop is not suitable for gaming.
A low powered quadcore, only 8GB RAM which is also shared with the integrated videochip.
The lack of a dedicated videocard only makes it worse.

^This. Also not exactly sure case with that person, as I can assume one of the following.
- Over heating.
- Software error.

It's best to check windows log to find out what error message said when it blue screen to know if it due to over heating, driver issue, or etc...

What can do is doing windows error check to see if the OS is fine. Open CMD as admin type

SFC /scannow

after that if it reports nothing then all good, if say there error, or found problems, then want to do this, open CMD as admin type

DISM /Online /Cleanup-Image /RestoreHealth

after that finish restart pc when get back into PC open CMD as admin one last time, then type

sfc /scannow

then should work.

Now for driver issue, no idea what can be as only windows log can tell us if there such problems that give us an idea, and since using intel igpu it's rarely ever becomes the problem unless there a problem update for it which can come from windows update, but again its rare to even happen for igpus, but if it was igpu windows log will tell you.

For over heating issues, that something have to dust your system out if haven't done it for long time, there chance built too much dust that blocks air flow, and cause system to have problems.

Last edited by Dr.Shadowds 🐉; Dec 8, 2023 @ 12:13pm

#12

RichNug Dec 11, 2023 @ 8:51am

Hi I have the same problem. All my steam games are crashing back to desktop, I don't get a blue screen though. It started around the 22nd November. I have updated every driver and the Bios since the first crash, run scan and verification and have no issue, uninstalled and reinstalled Steam and the games. I switched off the firewall and anti virus checkers, I have tried to play on a previous version of Microsoft. I have a Laptop (also windows 11 pro, but no other simialirites to the PC) and playing the lowest spec game, experienced the same problem. I have tried the laptop on another Board band provider and the crash is the same. A short time after playing the game it crashes back to desktop and the more power hungry the game the quicker the crash.
PC and laptop played all game perfectly well before the last few weeks of November.
Beginning to believe I'd gone mad, thanks for posting. Also worth noting nothing else on my PC crashes.

#13

nullable Dec 11, 2023 @ 9:04am

You're better off making your own topic. Hijacking other people's topics is bad etiquette and chances are it's not a related issue. Unrelated topics should be separate topics.

#14

Dr.Shadowds 🐉 Dec 11, 2023 @ 9:06am

Originally posted by RichNug:
Hi I have the same problem. All my steam games are crashing back to desktop, I don't get a blue screen though. It started around the 22nd November. I have updated every driver and the Bios since the first crash, run scan and verification and have no issue, uninstalled and reinstalled Steam and the games. I switched off the firewall and anti virus checkers, I have tried to play on a previous version of Microsoft. I have a Laptop (also windows 11 pro, but no other simialirites to the PC) and playing the lowest spec game, experienced the same problem. I have tried the laptop on another Board band provider and the crash is the same. A short time after playing the game it crashes back to desktop and the more power hungry the game the quicker the crash.
PC and laptop played all game perfectly well before the last few weeks of November.
Beginning to believe I'd gone mad, thanks for posting. Also worth noting nothing else on my PC crashes.

What are the games in question having issue with?

Did you check windows logs?

Are you using any 3rd party apps running in background that hooks into other apps, mess with files, and permissions?

Have you check your drive health, and did error scan ensure windows kernel is ok?

#15

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