HELP . BIG PROBLEM

[OMERTA]

Hi I have a problem with steam, I'm on a pc and I can't install it, when I install it it automatically puts me into xbox version and that's it. I'm asking for help , I'm actually in big screen mode and can't get out of it please help me

[OMERTA]

Publicado originalmente por Dr.Shadowds 🐉:

Publicado originalmente por OMERTA:

Here it is https://ibb.co/hdDkj38
https://ibb.co/rZTXbfm , 2 picture

Just to double check did you download steam client directly from steam, or somewhere else?

Not sure why you're in deck mode, Steam is installed, just asking you to setup before logging in as it think your using a portable device.

From the official site I downloaded it uninstalled it and installed it more than 10 times and nothing works I don't have a portable device please help sir

[Dr.Shadowds 🐉]

Publicado originalmente por OMERTA:

Publicado originalmente por Dr.Shadowds 🐉:

Just to double check did you download steam client directly from steam, or somewhere else?

Not sure why you're in deck mode, Steam is installed, just asking you to setup before logging in as it think your using a portable device.

From the official site I downloaded it uninstalled it and installed it more than 10 times and nothing works I don't have a portable device please help sir

Follow setup process, then login.

Once at main menu > Click menu at the bottom > click power > Click EXIT big picture mode.

[OMERTA]

Publicado originalmente por Dr.Shadowds 🐉:

Publicado originalmente por OMERTA:

From the official site I downloaded it uninstalled it and installed it more than 10 times and nothing works I don't have a portable device please help sir

Follow setup process, then login.

Once at main menu > Click menu at the bottom > click power > Click EXIT big picture mode.

I don't have the Click EXIT big picture mode option. i only have suspend system , turn off system , restart system i tried all of them and nothing happens please help sir

[Dr.Shadowds 🐉]

Publicado originalmente por OMERTA:

Publicado originalmente por Dr.Shadowds 🐉:

Follow setup process, then login.

Once at main menu > Click menu at the bottom > click power > Click EXIT big picture mode.

I don't have the Click EXIT big picture mode option. i only have suspend system , turn off system , restart system i tried all of them and nothing happens please help sir

To just confirm for sure did you download from this here this very URL itself or somewhere else?
https://store.steampowered.com/about/ <--- This URL only this, no where else.

[OMERTA]

Publicado originalmente por Dr.Shadowds 🐉:

Publicado originalmente por OMERTA:

I don't have the Click EXIT big picture mode option. i only have suspend system , turn off system , restart system i tried all of them and nothing happens please help sir

To just confirm for sure did you download from this here this very URL itself or somewhere else?
https://store.steampowered.com/about/ <--- This URL only this, no where else.

Right from here yes

[Dr.Shadowds 🐉]

Do you know your system model & brand?

[OMERTA]

Publicado originalmente por Dr.Shadowds 🐉:

Do you know your system model & brand?

Just to add that my steam was working fine until 2 days ago, I just accidentally deleted it and it's been this problem ever since, what do you mean about my model and system? PC specs?

[Aluvard]

Considering this post&thread:
https://steamcommunity.com/discussions/forum/0/4031346570753599016/?ctp=2#c4031347296563267467

Remove Steam completely (app, all connected folders etc.), then check if there is any win update waiting to be installed, then try installing Steam.

Also, do you have any controllers connected to your pc?

[OMERTA]

Publicado originalmente por Aluvard:

Considering this post&thread:
https://steamcommunity.com/discussions/forum/0/4031346570753599016/?ctp=2#c4031347296563267467

Remove Steam completely (app, all connected folders etc.), then check if there is any win update waiting to be installed, then try installing Steam.

Also, do you have any controllers connected to your pc?

I don't have a controller connected. How do I check for win updates, I think everything is fine?

[OMERTA]

Publicado originalmente por Aluvard:

Considering this post&thread:
https://steamcommunity.com/discussions/forum/0/4031346570753599016/?ctp=2#c4031347296563267467

Remove Steam completely (app, all connected folders etc.), then check if there is any win update waiting to be installed, then try installing Steam.

Also, do you have any controllers connected to your pc?

I don't have an update, it says I'm up to date

[Dr.Shadowds 🐉]

Get this tool CPU-Z that can tell us what your system specs are, and firmware on your motherboard.
1. You download CPU-z.
https://www.cpuid.com/downloads/cpu-z/cpu-z_2.08-en.zip

2. Unzip the files.

3. Run cpuz_x64.exe, and click on validate at the bottom, click the submit, your broswer will open, copy the whole link from that browser that pop up, and paste it here in the discussion.

[OMERTA]

Publicado originalmente por Dr.Shadowds 🐉:

Get this tool CPU-Z that can tell us what your system specs are, and firmware on your motherboard.
1. You download CPU-z.
https://www.cpuid.com/downloads/cpu-z/cpu-z_2.08-en.zip

2. Unzip the files.

3. Run cpuz_x64.exe, and click on validate at the bottom, click the submit, your broswer will open, copy the whole link from that browser that pop up, and paste it here in the discussion.

Intel core i5-4570 CPU 3.20 GHZ, 16 GB RAM, video card like rock radeon phantom gaming 4GB

WINDOWS 10

[OMERTA]

Publicado originalmente por OMERTA:

Publicado originalmente por Dr.Shadowds 🐉:

Get this tool CPU-Z that can tell us what your system specs are, and firmware on your motherboard.
1. You download CPU-z.
https://www.cpuid.com/downloads/cpu-z/cpu-z_2.08-en.zip

2. Unzip the files.

3. Run cpuz_x64.exe, and click on validate at the bottom, click the submit, your broswer will open, copy the whole link from that browser that pop up, and paste it here in the discussion.

Intel core i5-4570 CPU 3.20 GHZ, 16 GB RAM, video card like rock radeon phantom gaming 4GB

WINDOWS 10

Please help fix it :(

[Dr.Shadowds 🐉]

Please post the link that explain in step 3.

[Dr.Shadowds 🐉]

Publicado originalmente por OMERTA:

Publicado originalmente por OMERTA:

https://valid.x86.fr/7km5de

Is that it?

Yes that it, trying to figure out why Steam think you're using a mobile device.


From Aluvard post he link, the person said to open task manager, and end task for Steam touch screen, then shutting down steam, and relaunching steam, but I can't replicate the issue, so I can't personally test for you. All i can think of is either something messing with steam, permissions issues, or etc...

Publicado originalmente por Aluvard:

Considering this post&thread:
https://steamcommunity.com/discussions/forum/0/4031346570753599016/?ctp=2#c4031347296563267467

Remove Steam completely (app, all connected folders etc.), then check if there is any win update waiting to be installed, then try installing Steam.

Also, do you have any controllers connected to your pc?

If you have another PC with Steam installed on it, you can simply copy Steam folder, and bring it to your PC, and replace the current installed Steam, this should overwrite the issue, and should start Steam as normal.