Store Page goes to a black page after clicking on a game

[fp00n]

As the title says, I can load up the initial store page and can follow tabs to other categories but as soon as I click to open a specific game page I'm met with a black screen and no signs of further loading or action. Clicking refresh, restarting my PC and updating my graphics card gave me no progress.

The odd thing was just moments before I was able to click and load the "Construction Simulator" store page no problem, then in a matter of 5 minutes I can't load any. I've never experienced this issue before.

Any help would be appreciated, thank you.

[cSg|mc-Hotsauce]

Server issues.

[robgw3]

It's weird how it only affects you if you're logged in though. Steam client, Mobile App and Firefox where I am logged in on each it goes to black/white screen, but on Chrome or private browsers, where I'm not logged in, it goes to the store page.

[PINGU SOVIETICO]

Same problem here.

[Polaris]

Same.

[cunha.gustavin]

Originally posted by fp00n:

As the title says, I can load up the initial store page and can follow tabs to other categories but as soon as I click to open a specific game page I'm met with a black screen and no signs of further loading or action. Clicking refresh, restarting my PC and updating my graphics card gave me no progress.

The odd thing was just moments before I was able to click and load the "Construction Simulator" store page no problem, then in a matter of 5 minutes I can't load any. I've never experienced this issue before.

Any help would be appreciated, thank you.

im have the same problem here

[Clairly]

Originally posted by robgw3:

It's weird how it only affects you if you're logged in though. Steam client, Mobile App and Firefox where I am logged in on each it goes to black/white screen, but on Chrome or private browsers, where I'm not logged in, it goes to the store page.

Software engineer here -- spitballing, but this might be because the store pages when logged out are static (meaning they don't have to run calculations on the server), they can just show you the images and text that make up a website. But if you're logged in, they want to show you a dynamic page (with info just for you), so they have to process things on the server. Something in the server code is broken, so it freaks out, crashes, and can't show you the page.

Even more info you didn't ask for -- websites like to provide both a static version of a page (the logged-out ones) AND a dynamic version because the static ones are better for making sure Google knows how to reach it. They're also easy to distribute around the world so that when someone in California visits a website, they're actually looking at bytes on a machine physically located on the west coast, but if someone in New York visits the same site, they're actually looking at bytes on a machine on the east coast.

Or, I could be totally full of ♥♥♥♥ because I don't know anything about their system and infrastructure.

[robgw3]

Seems it's fixed now anyway. Least for me.