Steam app payment screen blank

[Peakt]

Hello, just wondering if anyone has come across an issue on the Steam app where after you click on Purchase from the shopping cart it goes to a blank screen. It has the correct payment URL and I can copy and paste it into Chrome to pay for the game but the Steam app just doesn't render it. I'm on an up to date Windows 11 machine. Cleared cookies and cache updated Steam, exited, rebooted.

[cSg|mc-Hotsauce]

Originally posted by ibiffo:

Steam app payment screen blank

Hello, just wondering if anyone has come across an issue on the Steam app where after you click on Purchase from the shopping cart it goes to a blank screen. It has the correct payment URL and I can copy and paste it into Chrome to pay for the game but the Steam app just doesn't render it. I'm on an up to date Windows 11 machine. Cleared cookies and cache updated Steam, exited, rebooted.

This specifically is an issue with Family View that cropped up a couple weeks ago.

Use a browser to completely disable Family View first (this is not the same as using the PIN to turn it off). Then you can use both the Steam client and the mobile app to make your purchases.

You can re-enable Family View at any time after you disable it. It will fix the issue.

[Peakt]

Originally posted by cSg|mc-Hotsauce:

Originally posted by ibiffo:

Steam app payment screen blank

Hello, just wondering if anyone has come across an issue on the Steam app where after you click on Purchase from the shopping cart it goes to a blank screen. It has the correct payment URL and I can copy and paste it into Chrome to pay for the game but the Steam app just doesn't render it. I'm on an up to date Windows 11 machine. Cleared cookies and cache updated Steam, exited, rebooted.

This specifically is an issue with Family View that cropped up a couple weeks ago.

Use a browser to completely disable Family View first (this is not the same as using the PIN to turn it off). Then you can use both the Steam client and the mobile app to make your purchases.

You can re-enable Family View at any time after you disable it. It will fix the issue.

:summercat2023:

Thanks very much. Disabling Family View worked.

[Cat mc'cat]

hey how do i disable family view? i dont have a steam family and i cant find the option