Steam is rejecting my subscription renewal refund request

[divinuss]

I requested for refund within 48H (to be precise, 10seconds after purchase) and I didn't play the game at all after I accidentally renewed my iracing subscription. I wanted just check the price, and I was curious if I could find there any discount for renewing subscription, but I was suprised that in subscription page there is no additional confirmation step. When I selected 1 year subscription then steam charged me immediatelly.

From the stram refunds page:
"you may request a refund within 48 hours of the initial purchase"

They rejecting my requests and I don't know what can I do more. I don't even know if there is a real human rejecting it, or just a bot..

[Ettanin]

Do they reject in form of a ticket response or does the ticket get removed?

If the ticket gets removed, then that is a clear indicator that your account is compromised as Steam Support will always respond to tickets.

1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)
6. Change your trade link: Profile > your inventory > trade offer > Who can send me trade offer > scroll down and make a new trade link.

[divinuss]

I have only some generic response in polish with no real explanation.

[Aluvard]

Początkowo opublikowane przez divinuss:

I have only some generic response in polish with no real explanation.

So ticket was auto-closed or did you got negative response from bot?
If first - do what @Ettanin posted above; if second try manual refund.

Help > Purchases > click on game > "i've question about ..." > fill contact form

[divinuss]

It's negative response. Looks like from bot. I have also another 'question about transaction' still open, with no response for whole day, but let's hope this one will be responded with real human, and whan more important, with positive outcome. Thanks for answears.

[Hennix]

your last purchase was on 18th juli so you are far over the 2 weeks requirement
also no refund even with a manuell ticket

[Ettanin]

Początkowo opublikowane przez Hennix:

your last purchase was on 18th juli so you are far over the 2 weeks requirement
also no refund even with a manuell ticket

It's not about a purchase but about a recurring subscription.

[Hennix]

Początkowo opublikowane przez Ettanin:

Początkowo opublikowane przez Hennix:

your last purchase was on 18th juli so you are far over the 2 weeks requirement
also no refund even with a manuell ticket

It's not about a purchase but about a recurring subscription.

ok sorry
but are subscriptions not refundable at all?

[Ettanin]

Początkowo opublikowane przez Hennix:

Początkowo opublikowane przez Ettanin:

It's not about a purchase but about a recurring subscription.

ok sorry
but are subscriptions not refundable at all?

As divinuss stated, subscriptions can be refunded within 48 hrs.

https://store.steampowered.com/steam_refunds

Renewable Subscriptions

For some content and services, Steam offers periodic (e.g. monthly, yearly) access that you pay for on a recurring basis. If a renewable subscription has not been used during the current billing cycle, you may request a refund within 48 hours of the initial purchase or within 48 hours of any automatic renewal. Content is considered used if any games within the subscription have been played during the current billing cycle or if any benefits or discounts included with the subscription have been used, consumed, modified or transferred.

Please note that you can cancel an active subscription at any time by going to your account details. Once cancelled, your subscription will no longer automatically renew but you will retain access to the content and benefits of the subscription through the end of your current billing cycle.

[MIG_DeBri]

Any positive outcome? I'm on the situation