I lost game at my libary and prime on cs2

[Sibxxx]

Can some one help me? I lost my game at library and prime at cs2

[Maria]

Once you buy a game, it is forever in your library.

Do this:
1. Go here https://help.steampowered.com/en/
2. Scroll down and enter the name of the game in the search bar.
3. Click on the game.
4. Select "It's not in my library"
5. Select "Restore the previously removed package to my account"

[Sibxxx]

Thanks, but Will Steam employees ever text directly to help with storage? And how can i get back prime at cs2

[Maria]

Originally posted by cac:

Thanks, but Will Steam employees ever text directly to help with storage? And how can i get back prime at cs2

I don't know if the above steps can also restore your prime (since i have never lost mine), but if the fifth step didn't show up, do this:

Click "It's not in my library', then "I still can't find this product", explain all the details and ask support to restore your prime.

On this page, you can also view your Prime receipt btw, just tell them that you want to restore your Prime.

JIC you haven't done this:

1. Scan for malware. https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage
6. Revoke the API key (there should be no key). https://steamcommunity.com/dev/apikey

also if by storage u mean your lost items and wallet, nope. Unfortunately, Steam does not return inventory items or wallet funds: https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24

[Sibxxx]

Thank you so much